I just shut down my laptop, cleaned its fingerprint button with a spectacle wipe, then Restarted the laptop (shut down doesn't actually shut down everything, you need to Restart).
The fingerprint recognition button then worked again.
Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable
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Anonymous
Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx
Windows for home | Windows 11 | Accounts, profiles, and login
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52 answers
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Anonymous
2024-08-14T21:08:06+00:00 -
Anonymous
2024-08-27T16:46:30+00:00 An issue I found with the FPR in Windows 11 is that if the lock screen is using Windows Spotlight, it will interfere with the the FPR on login. Switch to a picture for lock screen. It is an issue with Window 11.
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Anonymous
2024-08-29T05:02:53+00:00 What do I need to do to make my fingerprint reader to work?
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Anonymous
2024-09-04T13:59:54+00:00 I have similar issue I just bought the laptop, but there is no fingerprint option under human interface or the biometric
So I can't setup the fingerprint even in the first place
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Anonymous
2024-09-18T04:02:48+00:00 How can I fix my finger print