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Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx
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Same problema here. First it was the fingerprint reader, then the bluetooth connection with my mouse, then some other minor things, but now??!! Wifi is not showing. The option literally doesn’t appear. Went to look on device manager and some network driver is not working… And yes, I did a windows update a few days ago… I don’t know what else to do… I will try to get it repaired tomorrow but not sure if they will be able to fix it…
just found a solution that worked for me and want to spread the word.
this was with a brand new out of the box USB fingerprint reader form FocalTech. i had tried all of the solutions in many different posts to no end. in a last ditch attempt i was looking though the Event Viewer for any clues and saw some verbose level messages under:
Event Viewer (Local) / Application and Services / Microsoft / Windows / Biometrics / Operational
with the message:
The Windows Biometric Service cannot complete a request because biometric operations are disabled by current system policy.
if you see this message, then you can try the following which worked for me:
as Administrator open Policy Editor
select Local Computer Policy / Computer Configuration / Administrative Templates / Windows Components / Biometrics
double click "Allow the use of biometrics", which should say "Not Configured"
click the Enabled radio button, then Apply
click the Not Configured radio button, then Apply
you should not need to reboot, but you can if you like
go to the Accounts > Sign-in options and the fingerprint recognition option should now be available
hope this helps someone!
pano po i set up yung face recognition and fingger print po naka unavaioable lang po kasi sya
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