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Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Huhh... Please tell me how to use fingerprint after update it's always shows option unavailable, i am using home single language edition. I have tried everything uninstall and repair fingerprint driver and also my pc is updated till today I can't use fingerprint even so please tell me a solution i just bought the specific laptop mainly for fingerprint scanner it's really frustrating after spending money i have got this trouble
Am using HP 15s du3xxx please reply to solve this solution
Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx
This is an ongoing issue for which I have yet to find a permanent solution. I corrected it once by doing an in-place upgrade. But the next time any update happens, the fingerprint sign-in becomes unavailable. My "FPC Fingerprint Reader (Disum)" shows as not working in Device Manager and the option is not available in settings.
I face the similar issues. Until last update the fingerprint login was working fine, after the update it stopped working and as mentioned above workaround I tried to fin the fingerprint reader under Human Interface Devices but its not there. Please advice use steps to re-install it.
I was able to get to the point where it asked me to repeatedly place my finger on the finger print pad and remove it, but no matter how long I spent doing this there were no signs of progress or this step coming to an end.
How did you resolve this? I'm facing the exact same problem.
