Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-10-19T14:47:11+00:00

    Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

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  2. Anonymous
    2023-10-18T09:23:25+00:00

    Huhh... Please tell me how to use fingerprint after update it's always shows option unavailable, i am using home single language edition. I have tried everything uninstall and repair fingerprint driver and also my pc is updated till today I can't use fingerprint even so please tell me a solution i just bought the specific laptop mainly for fingerprint scanner it's really frustrating after spending money i have got this trouble

    Am using HP 15s du3xxx please reply to solve this solution

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  3. Anonymous
    2023-10-03T00:19:59+00:00

    Hi I had the same issue. I was using Fingerprint to sign in fine up until recently.

    As I was going through the troubleshoot, I realized that I don't even have the fingerprint reader under Human Interface Device.

    How can I install that on my computer?

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    10+ people found this answer helpful.
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  4. Anonymous
    2023-10-02T17:51:39+00:00

    helloface not runing please helpe me

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  5. Anonymous
    2023-09-14T09:02:13+00:00

    open for me Windows Hello

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