Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Because of this little issue with the later versions of Windows 11, I have spent hours on the phone, and at home reinstalling windows needlessly. Here is a rough chronicle of what I've gone through:

1. Upon realizing the issue existed I contacted windows. After two or three calls with windows they informed me that the issue was with my computer manufacturer and would have to be addressed by them.
2. My computer manufacturer asked me to reinstall windows, again. I downloaded windows using their procedure, believing their version might be tweaked for their hardware, and no change occurred. I actually reinstalled windows using their procedure twice, because windows ask for my phone number to register my account and selected the wrong e-mail account for the phone number. This caused me to have to perform the second reinstall.
3. Upon doing more research I found on this site where someone indicated the issue was with windows and would be fixed in a future update.

All the trouble I've gone through could have been eliminated if when I first called windows the representative/technician that I spoke with would have told me there was an issue with windows. For Windows to be as widely used and as complex as it is, one would think that experts were manning the phones to be able to assist people in resolving their issues. One technician actually told me that when you do a cold start on windows it reacts like your telephone does when you do a start, or a restart and requests a password instead of a fingerprint. What a line of BS!

What if there is no fingerprint reader is no longer in Biometric devices ?

i have lost the compatibility of fingerprint and face recognition in laptop. i don't know how i lost it so please look into it and please give me the reply about it as soon as possible.

thanking you

R. krishna aditya

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

window hello fingrfrint not working

Hey! I hope you are doing fine.

If you can't find it under Human Interface Device, do check it once under the Biometric Device. In some PCs, it is available as a separate option under Biometric Device