Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-07-08T23:00:38+00:00

    Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

    I have the same issue.

    I have a LENOVO with Microsoft Windows 11 Home and searching the Biometrics says that it has the latest drive (Goodix fingerprint)
    I update the drivers and the problem continues, I don't know what else to do.

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  2. Anonymous
    2024-07-08T10:50:23+00:00

    Hi,

    I had the same situation, after a while or after a Hibernate wakeup, I couldn't login to Windows using my fingerprint.

    I found out that in Device Manager, my device Synaptics Touch FingerPrint Sensor, was not working.

    I disable it, wait a few seconds and enable it again, and now Windows allow me to login again using my fingerprint.

    Regards

    Carlos Brito

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  3. Anonymous
    2024-07-06T09:54:07+00:00

    Not work

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  5. Anonymous
    2024-06-01T04:12:37+00:00

    pano po i set up yung face recognition and fingger print po naka unavaioable lang po kasi sya

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