Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-11-06T10:35:24+00:00

    Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

    Finger print recognition not working

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  2. Anonymous
    2024-09-18T04:02:48+00:00

    How can I fix my finger print

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  3. Anonymous
    2024-07-31T17:15:37+00:00

    Windows Hello Fingerprint Not Working

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  4. Anonymous
    2024-03-09T00:59:21+00:00

    What if there is no fingerprint reader is no longer in Biometric devices ?

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  5. Anonymous
    2023-09-14T09:02:13+00:00

    open for me Windows Hello

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