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Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.
I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.
I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.
However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).
Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?
Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is no solution! Sooner or later the app will be automatically updated again and the problem is back.
As long as less people are drawing consequences by leaving Microsoft Family or less people are constantly questioning the suppport, nothing will change.
Microsoft Service
After many months of failure of FamilySafety...
what's your solution?
i try previous version and work a month..
now new version, old version the same problem: CAN NOT GET LOCATION UPDATE
now what?
Started Using this App a few days back as My kids are going away holiday. this worked for a day or two but now cannot get the location to update.
I have 5 memebers in the family, some of them using the same Xiaomi phones. One of them has location history updated 80+ days ago, one updates as per expectations immediately and the other one not at all. All 3 phones family safety deleted, installed latest version, used exactly the same settings. It is zero stars and given, that I pay for this service signifficant amount of money as subscription since many years, it is completely inacceptable.
Please all impacted rate the app in play store or in apple. If they don't start to fix this most likely very basic small bug, there is no other option that switch to google!
Given, that I rely on this service and would love to be able to track my kids whereabouts on the fly when I work and that gives me the opportunity to be less stressed in my life, in summary: microsoft sucks!
I'm glad to see I'm not the only one with these problems. Our old Z3's weren't updating the location, but we were getting rid of them so I just let it slide. We got new S23s and they update the location once every couple of days it seems like. I don't rely on the feature, but it is nice to have. Hopefully MS can figure it out soon.
