Family Safety location tracking not working

This problem seems to be happening for the Samsung GS 22 phones in my family. Problem just started a few weeks ago. I also have iPones in my family. This is not an issue for the iPhones. I can see the location of my kids with iPones in Family Safety with no issue. The location is updating fine and quickly for iPhones. The location of the Android GS 22 phones is not updating even close to real time. Sometimes it takes days for the update. Not sure if the problem is on the GS 22 phones or someplace on Microsoft servers. When I look at the permissions of Family Safety on the GS 22 phones, the location permission is set to "Allowed all the time" and it says that Family Safety accessed the location within a minute of me checking this permission. However, when I look in Family Safety for that same phone, the location is days old. I am one of the admins of the Family Safety account. I have one of the two GS22 phones in the family. The other admin uses an iPhone and has the same experience as me when using Family Safety. The iPhone admin can see location of iphones accurately but the GS 22 locations are days old.

We are also seeing a complete breakdown on the location tracking, including driving reports on our three android Pixel 6 phones. This is happening on both Android 12 and Android 13. The issue seems to have impacted each phone at a different time. The first phone stopped interacting with location services 27 days ago. The second phone stopped 12 days ago and the last one stopped reporting location and driving feedback 7 days ago.

As others have reported, we have also verified all appropriate permissions have been granted, battery optimization is disabled, but still the location has not changed from "Home" for two weeks.

I have exactly the same problem, the app is still reporting screen time when I look at the list view, but everyone in my family says "We couldn't find their location"

This worked perfectly until maybe a couple of weeks ago, however I have some location alerts configured and the weird thing is I still get them so it must be partially working, but I can't see their location on the map.

I'm an IT veteran and know how to troubleshoot, I've done the usual including uninstall/reinstall etc, Everything worked fine until recently and nothing has changed on my side.

Logging into the Family on a browser however does show the location, so the issue must be the Android app - but the last time it was updated on the Play store was 15 Dec 2022 and it's been working after that until late Feb / early March.

I've emailed the team directly using the email address provided in the Play store, maybe worth others doing the same familysafetyfeedback@microsoft.com

Unfortunately I can confirm the issue of location tracking ceasing quickly and randomly. Reinstalling of the app usually helps - but only for a short time (few hours - 1 day...). It would be important to fix this since parents rely on such functionality....

Same here, stopped reporting location on 2 Samsung S21. Other 2 Android phones are working fine.