Got hacked by a rambler.ru account

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Anonymous
2023-02-08T07:58:18+00:00

My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.

from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 930.8K Reputation points Independent Advisor
2023-02-08T08:33:39+00:00

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

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Answer accepted by question author
Don Varnau 19,930 Reputation points Volunteer Moderator
2023-12-31T15:50:36+00:00

Jo Leal wrote:

i got hacked and i need your help

  1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

  1. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

  1. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don

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  1. Rob Koch 26,160 Reputation points Volunteer Moderator
    2023-11-05T03:35:03+00:00

    Sasha Jones,

    Since there's simply no way from what I've read to get back a Microsoft account that's had the primary alias renamed, deleted and all of the associated verification information changed, I think the primary item of interest at this point should be to try and understand how that happened in order to avoid it in the future.

    One obvious way is to never get another Microsoft or any other account, since if you can't determine how it happened, the failure is likely to be repeated. It seems from your list that you had the Microsoft Authenticator installed, but I don't understand listing the "main Authenticator account" and main Microsoft account" separately, since these would typically be the same thing?

    Though there have been complex hacks using tokens, I suspect that most personal account hacks are much simpler combinations of a breached, brute forced or phished password along with possibly a less secure verification email from someplace like a cable company or other less secure provider who doesn't offer or simply didn't have 2-factor authentication enabled. The other common method has been gamers who've downloaded either cracks, cheats or mods for games, all of which virtually always contain malware and would have provided a hacker with everything they need to bypass 2-Step (2FA) authentication.

    Though I believe Microsoft and Google should have either worked faster to provide more secure methods of authentication and/or worked harder to explain these relatively complex issues to their customers, I do understand why this may not have been possible several months ago, since many of the improvements to these systems weren't available at that time.

    So, this isn't an excuse, simply an explanation of reality in hopes that some might spend the time necessary to better protect their own accounts, since the bad actors are no longer script kiddies, but rather nation states who are obviously making big money or getting other value out of acquiring existing accounts, personal or business.

    Rob

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  2. Anonymous
    2023-04-06T13:07:45+00:00

    I dont have any fix for you you should just find out what email or anything associated with your account but i used skype since they cant change skype name for some reason

    This would be more complicated if you dont have external account with your microsoft just try to fill out the acsr

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  3. Anonymous
    2023-04-04T01:22:56+00:00

    but try a nice google search about "rambler ru account microsoft" whole rabbit hole about this

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