Got hacked by a rambler.ru account

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Anonymous
2023-02-08T07:58:18+00:00

My microsoft account got hacked by a rambler.ru account and replaced my original email with theirs. that email address is [PII Removed] i requested a security info change from that email address back to my own but now my account is locked for two days and i'm not sure if requesting a security info change alone would be enough to keep the hacker from my account.

from my understanding too, I believe that they originally got to my microsoft account by hacking my email credentials.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 931.2K Reputation points Independent Advisor
2023-02-08T08:33:39+00:00

Hi Keiran,

I am Dave, I will help you with this.

Usually when a hacker changes the Email on a Microsoft Account, then that account cannot be recovered, it is lost and there is no method to recover the account.

If you have been luck enough to be able to recover your account, when the 2 day time period has lapsed, it would be best to ensure you have a very strong password on your account and enable 2 factor authentication on your account to ensure the hacker no longer can access your account.

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Answer accepted by question author
Don Varnau 19,930 Reputation points Volunteer Moderator
2023-12-31T15:50:36+00:00

Jo Leal wrote:

i got hacked and i need your help

  1. If the hacker/hijacker has changed the email address by creating an alias then deleting your address, now a non-primary alias, you will not be able to recover this account.

Check for that by trying to sign-in with the original address https://outlook.live.com If you are told that the account doesn't exist, you're out of luck.

  1. Relevant article #1

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

  1. Article #2

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 

4. And... since people ask...

Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don

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  1. Anonymous
    2023-07-10T01:56:39+00:00

    Hi Don

    First. Please check Microsift support pages for information on this issue since 2020. It actually takes your account and turns off the Microsoft authenticator that I was using faithfully, and replaces the email address for resetting the password.

    Second. I did not mention a law suit. A subpoena is a request to have my account returned to me so that I don't gave to die first for my children to be able to have access to our family history. All kept on one drive for safety reasons and now lost because I can't speak to a human being and validate the past 5 years subscriptions paid via PayPal, for safety reasons again. Btw. I also had a sister account set-up to verify my main account and that was bypassed also. And that account is my Windows login on my laptop and is having issues everywhere also.

    Sux to be a loyal private user since 1992 that is for sure... to lose my life story because I used multifactor authentication is even more insulting.

    But of course... you are entitled to your massive generalisations and assumptions as much as I am entitled to speak the truth.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-07-09T12:35:23+00:00

    I have had my account verified using a really old credit card only to be told that my email is not a Microsoft email. Autobot is only looking at restoring email, skype or Xbox.

    One Drive is not even a thought. Nor my main Microsoft Lofin account or my Windows Login.

    At the moment I am looking for where i should serve a subpoena.

    Surely there is some legal protection for small use customers?

    Sorry, but...

    Accounts stolen by rambler.ru were stolen because...

    1. The password was weak and two step verification was not being used

    or

    1. The user clicked on a link in a spam/phishing email and may have also submitted a username and password to the hackers.

    Regarding a lawsuit.

    At https://www.microsoft.com/en-us/servicesagreement please read

    1. Warranties
    2. Limitation of liability
    3. Binding arbitration and class action waiver

    Don

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  3. Anonymous
    2023-07-09T10:40:43+00:00

    I have had my account verified using a really old credit card only to be told that my email is not a Microsoft email. Autobot is only looking at restoring email, skype or Xbox.

    One Drive is not even a thought. Nor my main Microsoft Lofin account or my Windows Login.

    At the moment I am looking for where i should serve a subpoena.

    Surely there is some legal protection for small use customers?

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