How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-10-25T11:35:57+00:00

    After an extensive search and many non-working solutions...

    I've had the same problem for months. Have to hold down the power button to make the computer shutdown on its own.

    The fix is a surprising one...

    Device Manager -> Universal Serial Bus Controllers

    Go down the list and any of them that has a "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

    At least this worked for me. Apparently its the USB controllers preventing the proper shutdown for some reason.

    Perfect solution, even today, October, 25 2024.

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  2. Anonymous
    2024-10-14T20:48:22+00:00

    One last item that I needed to address was replacing the CMOS battery on the motherboard. Once that was done, and BIOS reset to optimized defaults, all of the restarting issues were finally resolved. It should be noted that I did apply all of the above remedies as well.

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  3. Anonymous
    2024-05-23T22:05:56+00:00

    This worked for Z790 AORUS PRO X Rev 1.0 board

    Thank you!

    Glad I could help. It was driving me nuts. Also Sleep function would bounce back to wake two or three times before finally going to sleep.

    All good now.

    Phillip

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  4. Anonymous
    2024-04-12T06:34:19+00:00

    You can use Shift+Shut down or disable fast startup.

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  5. Anonymous
    2024-03-21T16:54:12+00:00

    Same thing happens to me after the last update, my Windowss 11 won't shutdown. FYI, my external USB drive is always inserted on my USB 3.0 port and that shutdown problem only occurs after my last windows update. In my case, I simply "unplugged my external USB drive" and it fix the problem.

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