Hi. I believe I did a Windows 11 update that cured the issue of my Asus Prime 550 plus PC Build. It shuts down without an issue at the desktop. Thankfully I didn't need to reinstall because I got the free upgrade from Windows 10 Pro.
How to resolve Win 11 won't completely shut down and won't restart?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
82 answers
Sort by: Most helpful
-
Anonymous
2024-06-14T14:02:06+00:00 -
Anonymous
2024-06-14T10:55:14+00:00 Sorry to hear that. I suggest you put that question to Microsoft support. If the power button is not causing Windows 11 to shut down it is possible you may need to re-install.
Check your Windows updates first in case you have missed one that may have a bug fix for your problem.
I solved my problem by tweaking the power settings in the BIOS on the motherboard.
Good luck.
-
Anonymous
2024-06-14T09:51:17+00:00 I have the same problem apart from the fact that even holding on button doesn't work
-
Anonymous
2024-06-07T07:18:20+00:00 Sorry Aaron, you might to post that question on a different forum. I can't help you with that one but someone else might.
Sounds like a bios setting to recognise the graphics driver is disabled.
-
Anonymous
2024-06-07T07:02:26+00:00 I disabled my NVIDIA graphics driver and now my PC won’t boot up please help.