Memory Management and Unexpected Store Exception stop code

Anonymous
2023-03-28T06:28:52+00:00

Please help, my computer keep crashing while i'm on a game or crashing randomly and cause a bsod "Memory_Management" and "Unexpected_Store_Exception".
I tested my RAM using Memtest and my Harddisk using chkdsk and check the health with crystaldiskinfo, and not a single error occured. All of my hardware driver is up to date


Source

Windows

Summary

Shut down unexpectedly

Date

‎3/‎27/‎2023 5:50 AM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 3f

Parameter 2: 36b39

Parameter 3: ffffff7c

Parameter 4: c35bc958

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: PAGE_HASH_ERRORS_0x1a_3f


Source

Windows

Summary

Shut down unexpectedly

Date

‎3/‎28/‎2023 1:19 PM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 154

Parameter 1: ffffe5058fde4000

Parameter 2: fffffd8fefb65f20

Parameter 3: 2

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x154_c0000006_c0000483_IMAGE_storahci.sys

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2023-04-04T02:40:27+00:00
  1. After completing the chkdsk switches (chkdsk /b /v) please backup all important files on the Seatools disk drive.

(save files to another disk drive or the cloud)

The ST1000DM010-2EP102 drive has multiple bad blocks.

It is best to replace a disk drive with many bad blocks or a disk drive with increasing bad blocks.

A disk drive can be used until the terminal event as long a the computer user can tolerate:

a) slow read

b) slow write

c) hangs and freezes

d) BSOD and unexpected shutdowns and restarts

etc.

  1. Run the Crucial scanner to view disk drive replacement options.

Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com

  1. After backing up files plan to disconnect the D: drive and monitor the computer for stability / instability.
  2. Monitor the computer stability / instability using Reliability Monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using (howtogeek.com)

  1. For any BSOD after detaching the D: disk drive:

a) post an new V2 share link into the newest post

b) plan to run Memtest86 overnight (two tests of four passes each for a total of eight passes)

MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

49 additional answers

Sort by: Most helpful
  1. Anonymous
    2023-04-03T04:18:26+00:00

    Please perform the following steps: (in sequence)

    1. Please move the page file to the Windows drive then reboot the computer.
    2. Run:

    Tuneup Plus

    Diskpar info

    (bat files by design prompt antivirus software and require manual overrides)

    https://www.tenforums.com/attachment...p_plus_log.bat

    https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

    Post share links into this thread using one drive, drop box, or google drive.

    1. Uninstall these software:

    War Thunder

    ForzaHorizon4

    Left 4 Dead 2

    (these software can be reinstalled later in this thread)

    1. Make a new restore point:

    Create System Restore Point in Windows 10 | Tutorials (tenforums.com)

    1. Run:

    HD Tune: (free or trial version) (all drives)

    HD Tune website

    Post images or share links for results on these tabs:

    a) Health

    b) Benchmark

    c) Full error scan

    1. Run:

    Sea Tools for Windows (all drives)

    https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

    Post images or share links for the Sea Tools Long Generic test

    Run these chkdsk switches after the HD Tune and Sea Tools for Windows results are posted.

    1. Open administrative command prompt and type or copy and paste:

    chkdsk /b /v

    Run these chkddsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:, etc.

    This chkdsk switches may take significant time to run so make sure that the Windows drive chkdsk switches are run overnight while sleeping.

    Microsoft Windows [Version 10.0.19045.2728]

    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /b /v

    The type of the file system is NTFS.

    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another

    process. Would you like to schedule this volume to be

    checked the next time the system restarts? (Y/N)

    Type: Y

    Reboot as needed.

    8)These steps / tests can run overnight while sleeping

    a) HD Tune Full error scan

    b) Sea Tools for Windows Long Generic test

    c) Chkdsk /b /v

    1. Run: (after completing all chkdsk repairs)

    chkdsk from event

    https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

    Event[1779]:

    Log Name: System

    Source: Ntfs

    Date: 2023-04-01T04:38:46.0720000Z

    Event ID: 55

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-5ORPEO7

    Description:

    A corruption was discovered in the file system structure on volume D:.

    The exact nature of the corruption is unknown. The file system structures need to be scanned online.

    Event[2395]:

    Log Name: System

    Source: Ntfs

    Date: 2023-04-03T08:03:36.1040000Z

    Event ID: 55

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-5ORPEO7

    Description:

    A corruption was discovered in the file system structure on volume D:.

    A corruption was found in a file system index structure. The file reference number is 0x8000000000107. The name of the file is "\SteamLibrary\steamapps\common\War Thunder\content.hq\hq_tex\res\hq_tex_tanks". The corrupted index attribute is ":$I30:$INDEX_ROOT". The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff. The corruption begins at offset 144 within the index block.

    Event[2404]:

    Log Name: System

    Source: Ntfs

    Date: 2023-04-03T08:16:38.0230000Z

    Event ID: 55

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-5ORPEO7

    Description:

    A corruption was discovered in the file system structure on volume D:.

    A corruption was found in a file system index structure. The file reference number is 0x700000000c452. The name of the file is "\SteamLibrary\steamapps\common\ForzaHorizon4\media\audio\fmodopus\x64". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

    Event[2407]:

    Log Name: System

    Source: Ntfs

    Date: 2023-04-03T08:17:31.9170000Z

    Event ID: 55

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-5ORPEO7

    Description:

    A corruption was discovered in the file system structure on volume D:.

    A corruption was found in a file system index structure. The file reference number is 0x5000000018328. The name of the file is "\SteamLibrary\steamapps\common\Left 4 Dead 2\bin". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

    Event[2448]:

    Log Name: System

    Source: Ntfs

    Date: 2023-04-03T08:27:02.6960000Z

    Event ID: 55

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-5ORPEO7

    Description:

    A corruption was discovered in the file system structure on volume D:.

    The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x9000000000fbd. The name of the file is "\SteamLibrary\steamapps\common\War Thunder\cache\content\pg\jmkyopjk67qqwziw73oyro2vfhpf2b-6uq.ddsx".

    Event[1780]:

    Log Name: System

    Source: disk

    Date: 2023-04-01T04:39:20.0220000Z

    Event ID: 154

    Task: N/A

    Level: Error

    Opcode: N/A

    Keyword: Classic

    User: N/A

    User Name: N/A

    Computer: DESKTOP-5ORPEO7

    Description:

    The IO operation at logical block address 0x70fd3a8 for Disk 0 (PDO name: \Device\0000003d) failed due to a hardware error.

    Event[485]:

    Log Name: System

    Source: Microsoft-Windows-WHEA-Logger

    Date: 2023-03-29T22:05:52.1690000Z

    Event ID: 1

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: WHEA Error Event Logs

    User: S-1-5-19

    User Name: NT AUTHORITY\LOCAL SERVICE

    Computer: DESKTOP-5ORPEO7

    Description:

    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


    Disk & DVD/CD-ROM Drives


      Drive: C: 
    

    Free Space: 47.0 GB

    Total Space: 121.4 GB

    File System: NTFS

      Model: V-GEN08SM22AR128SDKM2 128GB 
    
      Drive: D: 
    

    Free Space: 433.7 GB

    Total Space: 950.6 GB

    File System: NTFS

      Model: ST1000DM010-2EP102
    

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-04-03T02:05:54+00:00

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-04-03T01:44:40+00:00

    Hello, it's me again. Recently i downgraded my computer back to windows 10, but it still crashing the device, i don't know why it keeps corrupting the files and my steam games file keep getting deleted

    Here's the minidump: 040323-39968-01.rar

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-03-29T13:15:29+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    .

    Was this answer helpful?

    0 comments No comments