Windows Setting crashes on display menu

Hello Daen,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Restart Windows Explorer

Press Ctrl + Shift + Esc to open Task Manager.

Select the Processes tab.

Scroll down and select Windows Explorer, Right click then select Restart.

**Reset Settings app via PowerShell

Open PowerShell as Administrator

Copy and paste the command below then press Enter.

Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage

Restart your computer

**Open Device Manager

Expand Display adapters

Find the Graphics driver

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then restart your computer

If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

**Few things to check on the PC

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Hi John,

Those things I did before, but I forgot to tell

**Restart Windows Explorer Press Ctrl + Shift + Esc to open Task Manager. Select the Processes tab. Scroll down and select Windows Explorer, Right click then select Restart. **Reset Settings app via PowerShell Open PowerShell as Administrator Copy and paste the command below then press Enter. Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage Restart your computer

what I also did was a dism cleanimage and healtrestore and I did a memory check.

I will now try the next steps, but I have a questions on that... Can I change the driver in device manager without uninstalling the related software? Because the .inf file will change to a windows driver, but the software is used to talk to the file they created.

This is a list of every software that recently changed.

Hello Daen,

Yes, you can change and try the older driver then see if it fixes the issue. If this does not work, please continue to perform an in-place upgrade.

Kind regards,

John DeV

Independent Advisor

I uninstalled the graphic driver software, and dit this

**Open Device Manager Expand Display adapters Find the Graphics driver Right click it and select Update Click "Browse my computer for driver software" Select "Let me pick from a list of available drivers on my computer" Make sure to put a check mark "Show compatible hardware" Select an older driver from the list Click Next then restart your computer

But it is still crashing and it is for sure graphics.

I will unplug external hardware device and follow the next step.

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

I don't have any 3rd party antivirus installed. I did not restart yet and there was a USB cable that was connected to PC and was lyning against the display port cable without anything connected and when I touched it I heard the sound of plugin or -out a device, but it was to fast to see what it was. I disconnected that cable, without restarting but no change right on. But when I touch the remaining cables I don't hear that sound anymore.

An other experience I had with this new PC was that I had a dongle plugged in close the my internet cable and my download speed was chunking. I solved that by plugging in the dongle in front of my PC.

I will now shut down my PC and disconnect the display port and reboot, wait some time and connect it. Maybe some service will restart or maybe its a service closed or I need to remove windows components that are installed with power shell, because in installed apps I can not...

When I connected the display port after startup. It didn't turn on the screen. So I had to do a hard shut down.