Windows Setting crashes on display menu

Anonymous
2023-03-13T08:46:10+00:00

Windows settings are crashing after a minute of two when I leave it open, only when I open the display settings, but only when it's windowed and not on maximized. I close all programs that are involved in that, but it keeps happening. I did a system check, disk check, installed the previous intel graphic driver. It didn't changed anything.

Faulting application name: SystemSettings.exe, version: 10.0.22621.900, time stamp: 0x12963a0f
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0x40000015
Fault offset: 0x000000000000b15c
Faulting process ID: 0x0x28E0
Faulting application start time: 0x0x1D95527932D213C
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report ID: a832f8a6-1929-46ec-abbd-9a4ff62627aa
Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

I have looked in to drivers that are installed and found this.

DXGKrnl LDDM Graphics Subsystem: Controls the underlying video driver stacks to provide fully-featured display capabilities. (Verified) Microsoft Windows C:\WINDOWS\System32\drivers\dxgkrnl.sys Sat Feb 18 07:04:57 2023

The last timestamp of dxgkrnl.sys was on Sat Feb 18, so it have to be installed later...

This is my iGPU adapter I am using.

Intel® Core™ i5-13600K Processor

Windows for home | Windows 11 | Devices and drivers

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  1. John DeV 170.4K Reputation points Independent Advisor
    2023-03-13T09:20:17+00:00

    Hello Daen,

    Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please try the following methods below.

    **Restart Windows Explorer

    Press Ctrl + Shift + Esc to open Task Manager.

    Select the Processes tab.

    Scroll down and select Windows Explorer, Right click then select Restart.

    **Reset Settings app via PowerShell

    Open PowerShell as Administrator

    Copy and paste the command below then press Enter.

    Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage

    Restart your computer

    **Open Device Manager

    Expand Display adapters

    Find the Graphics driver

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

    https://answers.microsoft.com/en-us/windows/for...

    **Few things to check on the PC

    Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

    Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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