I had some problems with this drivers

Anonymous
2023-04-04T22:50:39+00:00

(it makes my pc crash when i play hq games like GTA V or Teardown), the text says "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver was not loaded because an older version of the driver still exists in memory.".Can you help me with that, guys?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-04-05T02:58:30+00:00

    I can't seem to manually find the device drivers. Please go to the link below so HP's website auto-detect your product. Once your device gets detected successfully, please send the link here. Thank you!

    https://support.hp.com/us-en/product/detect

    _____________________

    STANDARD DISCLAIMER:

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2023-04-05T02:08:50+00:00

    Hello Cristobal,

    I get it. I had the same problem with XTU.

    Something wasn't right, I uninstalled all the utilities, and then uninstalled the drivers.

    Even so some of the drivers were always somewhere in C:\Windows...

    Try everything at your disposal, then let us know.

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  3. Anonymous
    2023-04-05T01:57:31+00:00

    alright, now i need to do something else? (cuz there was an bsod with a archive called nvlddmkm.sys)

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  4. Anonymous
    2023-04-05T01:38:42+00:00

    There you go:

    Hi there! I hope you are well. My name is, Zadee. I'll try my best to help you today.

    Can you share your system info, please? Thank you.

    1. On your keyboard, press Win + R
    2. Type: msinfo32, press enter
    3. Take a screenshot of the System Information, make sure to get the System Model, Baseboard Manufacturer, and Product
    4. Then upload it here by pasting or dragging the image to your reply

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  5. Anonymous
    2023-04-05T01:17:46+00:00

    Go into Settings > Apps > Installed Apps and uninstall the Intel Extreme Tuning Utility.

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