A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore. A few points to consider: Before the update, everything was working as expected Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio) . Now it only shows Headphones (WH-1000 MX5) .Note: Only the second option would work to use the microphone I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls. I already tried to forget the Bluetooth connection and pair it again. I'm using Windows 11 22H2 Build 22621.1635.

This is a cool workaround but essentially Microsoft should fix this since it happens after updating to Win11 22H2.

Update from my Lenovo T14. The latest driver 10.29.0.10273 wasn't working and rolling back to the 10.29.0.9677 solved the issue.

I used the app to back up the settings and then restore them. Then I set the headphones to bluetooth paring mode and connected to my windows machine. I was able to see the mic appear.

I've been dealing with this issue for over a year. I tried using a Bluetooth adapter as someone suggested, but it only worked temporarily. Today, I finally resolved the issue, and I hope it lasts. What prompted me to try for the fifth time was that I couldn't remove my headphones from the Bluetooth devices list (I kept getting a "Failed to remove" message), neither from Bluetooth settings nor from the Device Manager. Here are the steps I took: Open Device Manager as an administrator. Go to View -> Show hidden devices . This revealed a lot of new devices, recognizable by their greyed-out icons. I focused on Audio inputs and outputs and Bluetooth . I deleted all the hidden devices for my Bluetooth peripherals (mouse, keyboard, headphones) as well as all hidden Bluetooth devices. This included a couple of headphone devices, the Bluetooth adapter I had used before, and a few LE Generic Attribute Services. I deleted all of them. Reboot the PC. It turned out that Sony had released a new version of the Headphones application and an update for the headphones, so I updated both. The update was large and took some time. I deleted the PC device from the headphones app and paired the headphones again with the PC, and it finally worked. My headphones are now connected for both voice and music. I believe that the Bluetooth driver was probably fixed during this process. The last version of Intel(R) Wireless Bluetooth that worked for me was 22.200.0.2 , and now it is 23.50.0.2 . However, since I tried many different things to fix this issue, there was a mess with the drivers. Deleting all of them and reconnecting the headphones probably cleaned everything up.

Hi all, I had the same issue with my work notebook (HP Elitebook) and none of the previous solutions worked for me. I only was able to connect to 'stereo' and not to 'Hands-Free AG Audio'. I only have the microphone with the latter one. I asked my IT support and they told me to do a battery reset . I had to detach the charger and all adapters from my notebook (especially the charger!) and then press the power button for 50 sec. After restarting the notebook my microphone worked again. I haven't expected Auch an easy solution but it worked out for me. I hope this helps you! Best regards Alex

Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

Before the update, everything was working as expected
Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

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46 answers

Anonymous

2024-03-06T15:08:39+00:00

This is a cool workaround but essentially Microsoft should fix this since it happens after updating to Win11 22H2.
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Anonymous

2024-05-09T00:22:14+00:00

Update from my Lenovo T14. The latest driver 10.29.0.10273 wasn't working and rolling back to the 10.29.0.9677 solved the issue.
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Anonymous

2024-09-24T15:31:03+00:00

I used the app to back up the settings and then restore them. Then I set the headphones to bluetooth paring mode and connected to my windows machine. I was able to see the mic appear.
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Anonymous

2024-10-04T04:59:51+00:00
I've been dealing with this issue for over a year. I tried using a Bluetooth adapter as someone suggested, but it only worked temporarily. Today, I finally resolved the issue, and I hope it lasts. What prompted me to try for the fifth time was that I couldn't remove my headphones from the Bluetooth devices list (I kept getting a "Failed to remove" message), neither from Bluetooth settings nor from the Device Manager. Here are the steps I took:
1. Open Device Manager as an administrator.
2. Go to View -> Show hidden devices. This revealed a lot of new devices, recognizable by their greyed-out icons.
3. I focused on Audio inputs and outputs and Bluetooth.
4. I deleted all the hidden devices for my Bluetooth peripherals (mouse, keyboard, headphones) as well as all hidden Bluetooth devices. This included a couple of headphone devices, the Bluetooth adapter I had used before, and a few LE Generic Attribute Services. I deleted all of them.
5. Reboot the PC.
6. It turned out that Sony had released a new version of the Headphones application and an update for the headphones, so I updated both. The update was large and took some time.
7. I deleted the PC device from the headphones app and paired the headphones again with the PC, and it finally worked. My headphones are now connected for both voice and music.
I believe that the Bluetooth driver was probably fixed during this process. The last version of Intel(R) Wireless Bluetooth that worked for me was 22.200.0.2, and now it is 23.50.0.2. However, since I tried many different things to fix this issue, there was a mess with the drivers. Deleting all of them and reconnecting the headphones probably cleaned everything up.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2024-11-29T14:23:43+00:00

Hi all,

I had the same issue with my work notebook (HP Elitebook) and none of the previous solutions worked for me. I only was able to connect to 'stereo' and not to 'Hands-Free AG Audio'. I only have the microphone with the latter one.

I asked my IT support and they told me to do a battery reset. I had to detach the charger and all adapters from my notebook (especially the charger!) and then press the power button for 50 sec. After restarting the notebook my microphone worked again. I haven't expected Auch an easy solution but it worked out for me.

I hope this helps you!

Best regards

Alex
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0 comments No comments