Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous
2023-05-10T01:18:40+00:00

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

  • Before the update, everything was working as expected
  • Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
  • I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-06-13T20:16:26+00:00

    Hi guys I have the same problem with a dell laptop

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  2. Anonymous
    2023-06-11T15:18:38+00:00

    Hi Guys,

    Any update on this? I just bought my Sony XM5 and I'm experiencing this same issues. Anyone able to find a fix?

    Thanks!

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  4. Anonymous
    2023-05-11T04:09:50+00:00

    Hi Jéferson.

    Sorry to know that none of the steps fixed the issue so far.

    Have you tried downloading and updating the Bluetooth and Audio driver directly from your PC Manufacturer's website?

    Let's try to Delete the recent update causing the issue.

    Click Start menu

    Select the Settings icon (gear icon).

    Click on "Windows Update" in the left-hand menu.

    Click on "Advanced options" at the bottom of the Windows Update screen.

    Under the "Update history" section, click on "Uninstall updates."

    Select the update you want to uninstall from the list and click on the "Uninstall" button.

    Follow the on-screen instructions to complete the uninstallation process.

    Thank you!

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  5. Anonymous
    2023-05-10T17:44:23+00:00

    Hi, Merlina. Thanks for your reply.

    I've tried all the options and it still doesn't work.

    1. Audio Troubleshooter didn't find any problems

    1. The latest drivers are installed, according to device manager

    1. I've tried to repair again right now
    2. The option to rollback driver isn't available

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    2 people found this answer helpful.
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