A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore. A few points to consider: Before the update, everything was working as expected Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio) . Now it only shows Headphones (WH-1000 MX5) .Note: Only the second option would work to use the microphone I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls. I already tried to forget the Bluetooth connection and pair it again. I'm using Windows 11 22H2 Build 22621.1635.

I continue with the problem. My support has just updated the bluethooth driver of DELL website, but the problem contunues. Sometimes work, sometimes not. We need help

I'm encountering the exact same issue, and also I can confirm that on Windows 10 or Android these headphones working properly. Sometimes the OS "has a good day" and everything working fine so headphones and headset are connected so the microphone is working, and the next day just the headphones are connected, without headset so microphone isn't working then. I've tried already updating drivers, without success.

I've also had the same issue for the past couple months on a Lenovo P1 Gen 5. Even though the "headphone" connection works well, the "headset" connection does not connect which is why the microphone is not available. Disconnecting the headset leaves a "Driver error" message on the bluetooth settings page. I exchanged the computer for a new one, and for the first 2 weeks the headphones were able to intermittently connect to the "headset" connection. Reconnecting to the headset several times would eventually get it to connect. However starting this week I can't get it to connect to the "headset" connection no matter how many times I try to reconnect. On top of the OP's steps, I have also tried downloading the latest driver from Lenovo's website and installing. The latest drivers are from 2021.

I am having the same issue with Dell laptop.

Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

Before the update, everything was working as expected
Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Anonymous

2023-07-03T17:43:30+00:00

I continue with the problem.

My support has just updated the bluethooth driver of DELL website, but the problem contunues.

Sometimes work, sometimes not.

We need help
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-07-03T10:06:09+00:00

I'm encountering the exact same issue, and also I can confirm that on Windows 10 or Android these headphones working properly. Sometimes the OS "has a good day" and everything working fine so headphones and headset are connected so the microphone is working, and the next day just the headphones are connected, without headset so microphone isn't working then. I've tried already updating drivers, without success.
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Anonymous

2023-06-23T18:29:15+00:00

I've also had the same issue for the past couple months on a Lenovo P1 Gen 5. Even though the "headphone" connection works well, the "headset" connection does not connect which is why the microphone is not available. Disconnecting the headset leaves a "Driver error" message on the bluetooth settings page.

I exchanged the computer for a new one, and for the first 2 weeks the headphones were able to intermittently connect to the "headset" connection. Reconnecting to the headset several times would eventually get it to connect. However starting this week I can't get it to connect to the "headset" connection no matter how many times I try to reconnect.

On top of the OP's steps, I have also tried downloading the latest driver from Lenovo's website and installing. The latest drivers are from 2021.
Was this answer helpful?

7 people found this answer helpful.

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2023-06-14T02:02:38+00:00

I am having the same issue with Dell laptop.
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments