A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore. A few points to consider: Before the update, everything was working as expected Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio) . Now it only shows Headphones (WH-1000 MX5) .Note: Only the second option would work to use the microphone I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls. I already tried to forget the Bluetooth connection and pair it again. I'm using Windows 11 22H2 Build 22621.1635.

Same Issue with DELL Precision 5570 and Sony WH-1000XM5 and also Samsung Galaxy Bud+, only happened after upgrading to Win11 22H2. I had to restart my computer for each meeting, and it only would work once per startup per connecting headset. As soon as the headset would go to standby, I had to go for another restart to be able to use the mic again. Downgraded back to 21H2 resolved the issue. Upgraded again to 22H2 and the issue reappeared. Resolve (at least for now!): The driver version for Intel® Smart Sound Technology for Bluetooth® Audio on my computer was "10.29.0.8719". No windows update or update from DELL would show any further updates. I found the next version of this driver (10.29.0.8854) on Microsoft website and manually updated the driver and it seems resolved the issue. Can others that have this issue try and confirm if this is the case for them as well? I downloaded it from Microsoft ( Microsoft Update Catalog ). Copy all the files inside the cab into a folder then use device manager to update the driver.

I have been facing the same problem for over 3 months, I feel embarrassed in meetings. I use a DELL XPS 13 9320 with all drivers and Windows 11 updated to today's date, 08/17/2023.

Yeah it's definitely something with the drivers /intel chipset. I have been using a USB dongle that has realtek chips etc for about a week... flawless, no issues at all. My internal bluetooth in laptop is an Intel chipset, so I disabled that and just using the realtek USB dongle and headphones work fine

For me FxSound solution didn't work when headphones weren't detected at all, but I managed to make it work - I've erased all bluetooth related drivers: intel bluetooth drivers, bluetooth LE enumerators, and all others along with devices. I've also removed HID sensor and HID interface device related to headphones, and sound controllers: Intel Smart Sound for Bluetooth and digital microphones. After that I've restarted, updated bluetooth driver to newest version (22.240.0.2) and paired headphones. So far, it's working properly without any external applications - WH-1000XM5 headphones are detected and a microphone. Calls working properly on Teams and others, using not headset but headphones with microphone. I hope it will keep working fine now, as last time it also worked for couple of days and then after some time stopped detecting properly. I'm not sure if issue was fixed in drivers (a week ago new version was released), or maybe erasing all drivers related to bluetooth and device did the trick. After removing Intel Smart Sound for digital microphones I needed to download and install it from Realtek website, because without it laptop's build-in mic wasn't working. Anyway, thanks Johan_S3 for sharing your solution.

Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

Before the update, everything was working as expected
Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Anonymous

2023-08-17T05:22:41+00:00

Same Issue with DELL Precision 5570 and Sony WH-1000XM5 and also Samsung Galaxy Bud+, only happened after upgrading to Win11 22H2.

I had to restart my computer for each meeting, and it only would work once per startup per connecting headset. As soon as the headset would go to standby, I had to go for another restart to be able to use the mic again. Downgraded back to 21H2 resolved the issue. Upgraded again to 22H2 and the issue reappeared.

Resolve (at least for now!):

The driver version for Intel® Smart Sound Technology for Bluetooth® Audio on my computer was "10.29.0.8719". No windows update or update from DELL would show any further updates. I found the next version of this driver (10.29.0.8854)

on Microsoft website and manually updated the driver and it seems resolved the issue. Can others that have this issue try and confirm if this is the case for them as well?

I downloaded it from Microsoft (Microsoft Update Catalog). Copy all the files inside the cab into a folder then use device manager to update the driver.
Was this answer helpful?

9 people found this answer helpful.

0 comments No comments
Anonymous

2023-08-15T13:07:57+00:00

I have been facing the same problem for over 3 months, I feel embarrassed in meetings. I use a DELL XPS 13 9320 with all drivers and Windows 11 updated to today's date, 08/17/2023.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2023-08-05T17:27:59+00:00

Yeah it's definitely something with the drivers /intel chipset. I have been using a USB dongle that has realtek chips etc for about a week... flawless, no issues at all.

My internal bluetooth in laptop is an Intel chipset, so I disabled that and just using the realtek USB dongle and headphones work fine
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2023-08-05T17:09:29+00:00

For me FxSound solution didn't work when headphones weren't detected at all, but I managed to make it work - I've erased all bluetooth related drivers: intel bluetooth drivers, bluetooth LE enumerators, and all others along with devices. I've also removed HID sensor and HID interface device related to headphones, and sound controllers: Intel Smart Sound for Bluetooth and digital microphones.

After that I've restarted, updated bluetooth driver to newest version (22.240.0.2) and paired headphones. So far, it's working properly without any external applications - WH-1000XM5 headphones are detected and a microphone. Calls working properly on Teams and others, using not headset but headphones with microphone. I hope it will keep working fine now, as last time it also worked for couple of days and then after some time stopped detecting properly.

I'm not sure if issue was fixed in drivers (a week ago new version was released), or maybe erasing all drivers related to bluetooth and device did the trick. After removing Intel Smart Sound for digital microphones I needed to download and install it from Realtek website, because without it laptop's build-in mic wasn't working.

Anyway, thanks Johan_S3 for sharing your solution.
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more