A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore. A few points to consider: Before the update, everything was working as expected Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio) . Now it only shows Headphones (WH-1000 MX5) .Note: Only the second option would work to use the microphone I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls. I already tried to forget the Bluetooth connection and pair it again. I'm using Windows 11 22H2 Build 22621.1635.

Hi Jéferson, My name is Merlina, I am an Independent Advisor. I'm Sorry to know that you're having this issue. I'll do my best to help you. It is a possibility that the update to Windows 11 22H2 has caused conflicts between the Bluetooth driver or software, resulting in the microphone issue with the Sony WH-1000XM5 headphones. Please try the below steps to fix this issue: Run Audio Troubleshooter Select Start > Settings > System > Sound > Troubleshoot common sound problems and select Output devices or Input devices. Update audio drivers >Press "Windows key + X" and select "Device Manager." >Expand the "Sound, video and game controllers" section >Right-click on the audio device. >Select "Update driver" and follow the on-screen instructions to update the driver. Re-pair the headphones >Press "Windows key + I." >Select "Devices" >click on "Bluetooth & other devices." >Find the Sony headphones in the list of paired devices and click on "Remove device." >Pair the headphones again by following the instructions in the "Add a device" wizard. Restore the previous Bluetooth driver version >Open Start >Search and click Device Manager >Expand the category with the Bluetooth driver to roll back >Right-click the adapter and select the Properties option. >Click the Driver tab. >Click the “Roll Back Driver” button. Let me know the result, I will send further steps if needed. Thank you.

Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

Before the update, everything was working as expected
Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

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46 answers

Anonymous

2023-05-10T02:01:18+00:00
Hi Jéferson,

My name is Merlina, I am an Independent Advisor. I'm Sorry to know that you're having this issue. I'll do my best to help you.

It is a possibility that the update to Windows 11 22H2 has caused conflicts between the Bluetooth driver or software, resulting in the microphone issue with the Sony WH-1000XM5 headphones.

Please try the below steps to fix this issue:
1. Run Audio Troubleshooter
Select Start > Settings > System > Sound > Troubleshoot common sound problems and select Output devices or Input devices.
1. Update audio drivers
>Press "Windows key + X" and select "Device Manager."

>Expand the "Sound, video and game controllers" section

>Right-click on the audio device.

>Select "Update driver" and follow the on-screen instructions to update the driver.
1. Re-pair the headphones
>Press "Windows key + I."

>Select "Devices"

>click on "Bluetooth & other devices."

>Find the Sony headphones in the list of paired devices and click on "Remove device."

>Pair the headphones again by following the instructions in the "Add a device" wizard.
1. Restore the previous Bluetooth driver version
>Open Start

>Search and click Device Manager

>Expand the category with the Bluetooth driver to roll back

>Right-click the adapter and select the Properties option.

>Click the Driver tab.

>Click the “Roll Back Driver” button.

Let me know the result, I will send further steps if needed.

Thank you.
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