It's been a while but if I recall correctly I uninsalled the latest windows update and the sound card. Then reinstalled the sound card. There may have also been something in the settings that had been turned off presumably by Windows
I do recall though that it was a pain the ....
I tried so many things. In the end, one of them worked, but truly can't recall which one it was that did the trick. I should have written it down because it was not the first time that had happened.