Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-17T19:54:06+00:00

    I am wondering when/if somebody from Microsoft will respond to this blog?

    I have tried everything I can think of wrt windows 11 outside of a complete fresh install (which I am reluctant to do and at best all this would prove is that the issue is with the windows OS/drivers.. which is a huge amount of effort with no definitive RCA ).

    Can somebody from Microsoft please help this windows community experiencing these issues.. which seem to be across windows 11 home/pro/ent as well as different laptop providers (Asus/DELL inparticular).

    PLEASE HELP.

    P.

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  2. Anonymous
    2023-09-18T19:32:40+00:00

    Same problem here, motherboard replaced and OS reinstalled but nothing seems to fix it.

    The problem persist and nothing ive tried helped.

    The only reasonable cause is the OS itself😔

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  3. Anonymous
    2023-09-18T20:01:34+00:00

    When you re-installed the OS did you try your BT headset BEFORE updating any windows patches/drivers?

    I am leaning towards either an OS patch or driver being the issue here since replacement of motherboards (presuming the BT chips to be the issue) did not solve the issues..

    Please also confirm what OS you were running..

    Thanks,

    Paul.

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  4. Anonymous
    2023-09-21T07:47:42+00:00

    I tested it without upgrading but the windows re-install was performed with the latest updates from microsoft so it may had already the conflictive update.

    I have Windows 11, i will try to run some Ubuntu/Debina live and test the behaviour to isolate it. Maybe, as you are saying, is something related exclusively to an OS patch.

    Thanks

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  5. Anonymous
    2023-09-21T17:19:21+00:00

    Ok guys, I have just fixed it.

    I decided to check my headset on my wife's laptop. She didn't use it for a long time so I started to experiment. I connected my headset to it and all worked fine.

    I watched the driver version, of course, it was quite old - 10.0.22621.608. I decided to try to roll back somehow my drivers to this.

    I googled the version and it brought me to the https://www.intel.com/content/www/us/en/download/19725/realtek-high-definition-audio-driver-for-windows-10-64-bit-and-windows-11-for-intel-nuc-11-performance-kits-mini-pcs-nuc11pa.html

    I just downloaded the Audio-Win10_Win11-6.0.9360.1_SST-6367.zip driver and launched the installation.

    First, it uninstalled my current drivers and rebooted. Before it proceeded to the installation I checked my headset and the mic worked! I continued the installation, but it finished with some error popup I don't remember the message.

    In Device Manager I found that Intel High Definition Audio device is not recognized and I decided to update it with the help of Windows Update tool.

    After that, unfortunately, my mic didn't work again.

    I ran Audio-Win10_Win11-6.0.9360.1_SST-6367.zip driver installation again, but instead of searching for the driver for Intel High Definition Audio via Windows Update, I searched it by device code (for me it - "intelaudio func_01&ven_10ec&dev_0294") and it brought me to the https://www.intel.com/content/www/us/en/download/19243/realtek-high-definition-audio-driver-for-nuc7cjy-nuc7pjy.html page where I downloaded Audio-Win10-Win11-6.0.9492.1.zip driver.

    After it was installed, all my audio devices worked as they should.

    So, try to do something like this, maybe it will help you.

    BTW, After my wife's laptop was updated my headset continued to work fine on it. And I tried to connect another BT headset to my laptop, it also worked fine while my headset failed.

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