I just fixed my problem. Go to More bluetooth settings:
Then click to enable bluetooth devices to discover the PC:
Once I did this my earbuds appeared as an option for an input device under sound.
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Hi,
I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.
Please could you help me resolve this issue.
Thanks,
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Does not work for me.
In general I see so many different ways to fix it. I have a feeling that Win11 or Bluetooth driver has a kind of floating bug.
But seems Microsoft doesn't care at all leaving the users to deal with problem by themselves
I have had the same issue on/off for the past 4 months.. I have a Windows 11 Pro setup on a DELL XPS 9520 laptop.. I have tried EVERYHTING to fix this.. from hardware resets, to complete removal and reinstall of BT drivers... I thought the issue was with the Intel BT chip in my Dell laptop.. but even when I used an external USB BT dongle I have the same issue.. mic appears and then after a few minutes it disappears.. this is happening on 3 different BT headsets.. Apple Airpods, Sony WH-1000XM3 and Beats BT headset..
I had DELL replace the motherboard on the laptop.. same issue.. so clearly this is not hardware related so more than likely either the core OS (Windows 11 Pro in this instance) or perhaps a driver issue.. either way Microsoft should be stepping up here and investigating this. I have followed standard RCA practices as I am a software engineer and can't find out what the issue is.. this is either a broken windows patch or a BT driver issue would be my educated guess.
Paul
I have the same issue, I bought a Dell XPS 13 9310, at first it was okay, but it starts to reject the mic on my bluetooth headphones, i have 4 BT headphones and all of them are having the same problem with my Dell, but when i try them on my other laptop it works perfectly fine! I have Dell replaced the motherboard and bluetooth hardware, NOTHING CHANGED! i thought i was alone with this problem. i really hope Microsoft has a solution for us. it sucks having to buy an expensive laptop just to learn you cannot use bluetooth headset during meetings!
Interesting.. when I spoke to the Dell engineer he mentioned that this is not an isolated situation... I am going to try and install a fresh OS on an external USB drive.. boot off of this and see if a fresh OS install resolves the issue.. my spider senses tell.me this is a windows update/patch issue..
Given it is effecting multiple BT headsets (some of which are $500+ units) I don't believe this is a headphone hardware issue.. it is also interesting that this seems to be only.related to Dell laptops.. I have not heard of these issue with other laptop vendors.. this is a serious issue that Dell/Microsoft need to fix asap.. the Dell.XPS laptops nd not cheap and have a bunch of other issues that Dell is aware of... battery drain issues, build quality issues.. problems with connecting multiple monitors to Dell external docks connected to XPS laptops etc etc.. I used to swear by Dell but won't be buying another one moving forward..