Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-16T20:37:44+00:00

    I had a similar issue. BLUF: I upgraded the Sound Card drivers to fix it.

    I spent a lot of time thinking this was a Bluetooth issue, but in the end, it turned out to be a Sound driver issue. Windows update didn’t catch it. I went straight to the Dell website (my laptop brand) and manually downloaded/installed new drivers for my sound card. I also downloaded new Bluetooth drivers, but that didn’t resolve it.

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  2. Anonymous
    2024-12-17T00:20:19+00:00

    Thanks Matt

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  3. Anonymous
    2025-01-03T06:01:21+00:00

    You have to make sure that Bluetooth services are working in services.msc.

    You will have 3 services.

    Bluetooth audio gateway service

    Bluetooth support service

    Bluetooth user support service_18772c

    Restart them if they are stopped and set them to automatic. They should be running.

    Once running, connect your Bluetooth headphone. It will show up as both mic and audio now. This fixed the issue for me.

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  4. Anonymous
    2025-01-14T19:11:20+00:00

    I really hope this helps:

    I had a customer coming and asking to help her with her Soundcore Earbuds (no idea which model). Her Microphone wouldn´t get added, but only Sound would be transferred to her Earbuds.

    We removed the device through the Bluetooth Settings (the three dots in the right upper corner of your device).

    Then go to the System > Sound > Input (!!!) Settings.
    Add a Device.

    In the best case the Microphone gets installed, the Speaker get installed, and you can finally start using your Earbuds for Video Conferencing.

    Br, Chacky.

    IT WORKED!!!! After trying everything this fixed it for me. Hope it helps for others too

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  5. Anonymous
    2025-01-14T22:10:59+00:00

    I facing problem connected the Bluetooth device with system and also Mice problem. How can resolve it?

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