Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-04-10T15:34:48+00:00

    Rollback of Intel Smart Sound Technology for Bluetooth Audio also worked for me. Root-cause is that windows somehow no longer manages to switch Bluetooth Codecs from A2DP to and from HSP and back for me when the microphone is needed (most likely due to incompatible driver versions). Interestingly, only the bluetooth audio driver was updated, so I presume some automated update scheduling was botched.

    TLDR: Working versions of the two drivers on my machines were

    • 10.29.0.9677 for Intel Smart Sound Technology for Digital Microphones
    • 10.29.0.7687 for Intel Smart Sound Technology for Bluetooth Audio

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  3. Anonymous
    2024-03-28T12:56:55+00:00

    This worked for me. I selected my headphone driver alone, first disabled the device and then unsinstalled the driver.. After that I connected again, this time i could see the headphone in the input devices.

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  4. Anonymous
    2024-03-21T16:00:15+00:00

    Hi,

    Fixed this issue in Windows 11 with Sony WH-1000XM5 after rolling back driver in Device Manager -> Sound, video and game controllers -> Intel Smart Sound Technology for Bluetooth Audio to driver version 10.29.0.8365

    FWIW laptop is Asus Zenbook Pro 14.

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  5. Anonymous
    2024-02-13T10:48:21+00:00

    This solution worked for me as well.

    Bluetooth Aftershokz microphone not working after latest update.

    Rolled back driver as described above and now it's working again.

    Thanks!

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