Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-08-13T18:47:37+00:00

    I had this issue also. It was working fine and then one day the microphone was not detected (even though the headphones were). I removed the device and also uninstalled the Intel BT driver as show above and then added the device back. It is working again.

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  2. Anonymous
    2024-06-26T11:19:51+00:00

    In my case it was a similar issue. The solution was enabling "Bluetooth Audio Gateway Service" .

    do check from windows key search + services ==> check "Bluetooth Audio Gateway Service". it should be running.

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  3. Anonymous
    2024-06-17T10:22:02+00:00

    Ah glad you got it sorted :)

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  4. Anonymous
    2024-06-15T15:29:44+00:00

    As a side benefit my Bluetooth range is also significantly better with this rolled back driver..

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  5. Anonymous
    2024-06-15T15:28:46+00:00

    Touch wood.. but for me on my Dell XPS 9520 laptop this appears to have fixed the issue.. I rolled back the Intel Smart Sound technology for Bluetooth Audio driver to the one dated 15/12/2022 (V 22.200.0.2) and this appears to have fixed the microphone issues.. At least I have not had the issue now for over a week.. I used the "Roll Back Driver" button below

    If it breaks again I'll be checking this driver to see if it has been upgraded..

    Thanks for the help @GAA_CEW.

    P.

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