Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-21T17:19:21+00:00

    Ok guys, I have just fixed it.

    I decided to check my headset on my wife's laptop. She didn't use it for a long time so I started to experiment. I connected my headset to it and all worked fine.

    I watched the driver version, of course, it was quite old - 10.0.22621.608. I decided to try to roll back somehow my drivers to this.

    I googled the version and it brought me to the https://www.intel.com/content/www/us/en/download/19725/realtek-high-definition-audio-driver-for-windows-10-64-bit-and-windows-11-for-intel-nuc-11-performance-kits-mini-pcs-nuc11pa.html

    I just downloaded the Audio-Win10_Win11-6.0.9360.1_SST-6367.zip driver and launched the installation.

    First, it uninstalled my current drivers and rebooted. Before it proceeded to the installation I checked my headset and the mic worked! I continued the installation, but it finished with some error popup I don't remember the message.

    In Device Manager I found that Intel High Definition Audio device is not recognized and I decided to update it with the help of Windows Update tool.

    After that, unfortunately, my mic didn't work again.

    I ran Audio-Win10_Win11-6.0.9360.1_SST-6367.zip driver installation again, but instead of searching for the driver for Intel High Definition Audio via Windows Update, I searched it by device code (for me it - "intelaudio func_01&ven_10ec&dev_0294") and it brought me to the https://www.intel.com/content/www/us/en/download/19243/realtek-high-definition-audio-driver-for-nuc7cjy-nuc7pjy.html page where I downloaded Audio-Win10-Win11-6.0.9492.1.zip driver.

    After it was installed, all my audio devices worked as they should.

    So, try to do something like this, maybe it will help you.

    BTW, After my wife's laptop was updated my headset continued to work fine on it. And I tried to connect another BT headset to my laptop, it also worked fine while my headset failed.

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  2. Anonymous
    2024-01-03T19:43:08+00:00

    As absurd as this is, I too "solved" the issue by buying a bluetooth 5.1 dongle and disabling my 1 year old premium dell Windows 11 laptop's internal bluetooth radio. My headphones now work perfectly on this windows 11 machine, as expected.

    I have a pair of Bose QC45 that work flawlessly on every other device including Android phones and Windows 10 computers, except did not work properly with two different Windows 11 computers. Often the headphone speakers would work but the mic would not work. Sometimes it would cause the computer to crash. Sometimes the headphone speakers would also not work. I tried every troubleshooting step and workaround on the internet, and nothing helped.

    Tell those developers to quit browsing reddit on the company dime and fix Windows 11 bluetooth issues. This very obviously is only caused by windows 11 and nothing else.

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  3. Anonymous
    2025-01-14T19:11:20+00:00

    I really hope this helps:

    I had a customer coming and asking to help her with her Soundcore Earbuds (no idea which model). Her Microphone wouldn´t get added, but only Sound would be transferred to her Earbuds.

    We removed the device through the Bluetooth Settings (the three dots in the right upper corner of your device).

    Then go to the System > Sound > Input (!!!) Settings.
    Add a Device.

    In the best case the Microphone gets installed, the Speaker get installed, and you can finally start using your Earbuds for Video Conferencing.

    Br, Chacky.

    IT WORKED!!!! After trying everything this fixed it for me. Hope it helps for others too

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  4. Anonymous
    2023-09-14T15:22:50+00:00

    It is not "Only" related to dell laptops. It is occurring on ASUS and other Manufacturers as well. My surface pro doesn't have the issue and it is running everything identical with respect to software and applications. Oddly, we have 142 Surface's different models in our Organization and it is not happening on any of them. We also have high end Bose and Sony headphones. Sound but no Microphone.

    I am wondering if it is related to specific BT driver, hardware.

    Any how, this is getting old and MS needs to address it.

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  5. Anonymous
    2023-09-14T14:28:14+00:00

    I have the same issue, I bought a Dell XPS 13 9310, at first it was okay, but it starts to reject the mic on my bluetooth headphones, i have 4 BT headphones and all of them are having the same problem with my Dell, but when i try them on my other laptop it works perfectly fine! I have Dell replaced the motherboard and bluetooth hardware, NOTHING CHANGED! i thought i was alone with this problem. i really hope Microsoft has a solution for us. it sucks having to buy an expensive laptop just to learn you cannot use bluetooth headset during meetings!

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