Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-08-07T17:42:33+00:00
    1. Go to "Devices" > "Bluetooth & other devices".
    2. Click on your Bluetooth headset and then click on "Device properties".

    Stage 2 does not exist anymore, at least I don't see it on Windows 11.

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  2. Anonymous
    2023-04-10T13:59:16+00:00

    Thanks for your response Juliet.

    The issue is that my bluetooth microphone is not showing up at all under the sound settings. The speakers in the headphones are connecting and working fine but the microphone is not coming up as an input device.

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  3. Anonymous
    2023-09-12T19:52:42+00:00

    I have had the same issue on/off for the past 4 months.. I have a Windows 11 Pro setup on a DELL XPS 9520 laptop.. I have tried EVERYHTING to fix this.. from hardware resets, to complete removal and reinstall of BT drivers... I thought the issue was with the Intel BT chip in my Dell laptop.. but even when I used an external USB BT dongle I have the same issue.. mic appears and then after a few minutes it disappears.. this is happening on 3 different BT headsets.. Apple Airpods, Sony WH-1000XM3 and Beats BT headset..

    I had DELL replace the motherboard on the laptop.. same issue.. so clearly this is not hardware related so more than likely either the core OS (Windows 11 Pro in this instance) or perhaps a driver issue.. either way Microsoft should be stepping up here and investigating this. I have followed standard RCA practices as I am a software engineer and can't find out what the issue is.. this is either a broken windows patch or a BT driver issue would be my educated guess.

    Paul

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  4. Anonymous
    2023-09-07T20:18:41+00:00

    I just fixed my problem. Go to More bluetooth settings:

    Then click to enable bluetooth devices to discover the PC:

    Once I did this my earbuds appeared as an option for an input device under sound.

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  5. Anonymous
    2023-08-24T15:24:49+00:00

    I am having the same problem. Bose Q35 and Sony WH1000XM3.

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