amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-07-01T02:09:48+00:00

    Thanks man, you're doing us a major service!

    My pleasure Eric! I want to get to the bottom of this problem and have it where people can find the answer. I know it won't answer everyone's issue, but maybe it can help someone out there.

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  3. Anonymous
    2023-06-25T16:01:19+00:00

    Add me to the list of PCs turning off while idle! Also getting the same event viewer error messages.

    ASUS ROG Crosshair X670E

    64GB T-FORCE DELTA RGB DDR5

    EVGA 1300W SuperNOVA GT

    AMD RYZEN 9 7950X3D

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  4. Anonymous
    2023-06-23T22:02:04+00:00

    I also had the problem with an pretty older BIOS version, but there were also BIOS adjustments made. Do you use the newest BIOS now?

    I am wondering why there isn't any other thread/video in the internet facing that problem. At least I didn't find any, but I don't think we are the only ones having that issue.

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  5. Anonymous
    2023-06-23T21:55:57+00:00

    Yea, I've been playing Diablo 4 and no issues. But then maybe I'm working on a monitor with a VM for 30 mins or so and when I switch to the main monitor to browse or something sometimes is frozen. The VM keeps working fine but my system is actually done and needs to restart. Today I realized that having videos on yt or streams open like Twitch in the background prevents it from happening. So there is something wrong with getting idle but I still not sure what.

    I had a similar issue with my past build and it was because the ssd got lose from time to time but for sure is not the case here. From what I read I think the AM5 platform in general got unstable after the latest voltage BIOS adjustments. I can only hope they'll make it more stable in future BIOS releases across AIBs.

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