amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-07T17:09:00+00:00

    Ok, I'm now going two days straight without a single crash. Playing Star Citizen, max settings, for maybe about 10 hours over the two days..

    This is probably not the problem for anyone else, but who knows.

    In this order:

    1. I took the graphics card out.
    2. I removed the CPU cooler.
    3. I added a bit more thermal paste to the CPU.
    4. Refitted the CPU cooler tightly.
    5. Gave the 2 RAM sticks a push, to make sure they were seated OK.
    6. Reinstalled the GPU.

    And that was it.

    I believe I was perhaps getting crashes because I moved the PC up into the attic, and perhaps shoogled something loose.

    I know, now I've said this part publicly, I've jinxed it, and will start crashing again. If you don't hear back from me, then I haven't crashed since the date of this post + 2 days.

    Perhaps the paste? amd3dvcacheSvc  is related to the CPU; so perhaps a CPU hotspot or something is causing it the shut itself down, causing the crash.

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  2. Anonymous
    2023-07-07T16:53:12+00:00

    This was from overnight. Hopefully, the fix MichalBrousek mentioned is the key.

    Image

    I don't understand what the image you're showing is trying to say?

    Fwiw, the new Bios that supposed to clear up all of these issues is supposed to be released sometime in August.

    AH! Apologies I misread your comment. I hope that the new BIOS fixes this issue if these fixes won't.

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  3. Anonymous
    2023-07-07T16:48:39+00:00

    If I remember correctly, I still set PBO enabled, all cores negative 30 according to the person in this thread

    https://www.reddit.com/r/Amd/comments/12xbgsm/pin\_analysis\_of\_the\_destroyed\_ryzen\_7800x3d\_all/

    this was before the release of bios version 1415, but I stayed on it after.

    I hope this helps you.

    I will read through this. I'm currently trying the voltage you mentioned. Thanks again for the information. Anything will help.

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  4. Anonymous
    2023-07-07T16:46:04+00:00

    I was just showing that I had the error in the last 24 hours. The new BIOS didn't fix the issue for me.

    This was from overnight. Hopefully, the fix MichalBrousek mentioned is the key.

    Image

    I don't understand what the image you're showing is trying to say?

    Fwiw, the new Bios that supposed to clear up all of these issues is supposed to be released sometime in August.

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  5. Anonymous
    2023-07-07T16:21:38+00:00

    If I remember correctly, I still set PBO enabled, all cores negative 30 according to the person in this thread

    https://www.reddit.com/r/Amd/comments/12xbgsm/pin\_analysis\_of\_the\_destroyed\_ryzen\_7800x3d\_all/

    this was before the release of bios version 1415, but I stayed on it after.

    I hope this helps you.

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