Cant Activate Windows 11 after BIOS Update !

Anonymous
2023-05-09T12:39:22+00:00

hi , few days ago i build my new pc and install windows 11 and activate it through my microsoft account. and everything was fine . yesterday i updated my MB BIOS and after that I'm having a problem with activating windows !!

i tried troubleshooting and " change hardware " option but still getting error .

tried to contact MS support live chat but stock at num1 in line and never get respond !

my MB is Gigabyte B560 AORUS Pro AX

Windows for home | Windows 11 | Licensing and activation

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

91 answers

Sort by: Most helpful
  1. Anonymous
    2023-05-09T13:02:25+00:00

    Updating your motherboard's BIOS should not affect your Windows 11 activation, as activation is tied to your Microsoft account, not your hardware. However, it's possible that something went wrong during the BIOS update that caused your Windows 11 activation to be lost.

    To resolve the issue, you can try the following:

    1. Check that you're signed in to Windows 11 with the same Microsoft account you used to activate it.
    2. Go to Settings > Update & Security > Activation and click on "Troubleshoot" to run the activation troubleshooter. Follow the on-screen instructions and select "I recently changed hardware on this device" when prompted.
    3. If the troubleshooter doesn't work, try using the "Change product key" option in the Activation settings to manually enter your product key. You can find your product key on the Windows 11 packaging or in the email from Microsoft when you purchased the license.

    Let me know if you need further help.

    i searched and it seems many people have a same problem !!

    i checked my microsft account and its fine , tried troubleshooting and " change hardware " but it not working and getting me error !

    i don't have a product key because it is digital license from upgraded windows 8 to windows 10 during " free upgrade to windows 10 " many years ago

    Image

    Image

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-04-20T07:31:12+00:00

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-09-06T12:52:18+00:00

    I have the same issue: updated NZXT N7 Z790 bios last week and noticed yesterday there is a "Hardware Changed" Windows Activation error. The activation troubleshooter "I recently changed my hardware" does not work. I am logged in to my Microsoft Account and my current PC does appear in the list of my devices in the Windows Store application. But the activation troubleshooter does not show it when prompted to pick my current device. Spent 90 mins on Quick Assist with Microsoft technician but he was also unable to activate it. I am not using a product key: it is a digital license purchased from Microsoft directly in Windows. Very unhappy - a BIOS update alone should not invalidate activation status.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-10-20T18:10:27+00:00

    I had the same problem!

    I recently updated the BIOS of my motherboard, an MSI PRO Z690-A (DDR4), from version 7D25v1D to 7D25v1E (the latest one) and now I can't activate Windows 11 PRO anymore, due to (wrongly) detected hardware change! I also have a PC with MSI B550 Tomahawk (AMD cpu) with Windows 10 and got the SAME PROBLEM. So it's not a mobo hardware fault, but it is clearly and unequivocally a Microsoft Windows OS problem.

    I finally got assistance from Microsoft in my region (Italy, Milan) this morning, remotely assisted via "Quick Assist" software, and the operator was NOT ABLE to solve my problem: the only solution is BUY a new Windows 10/11 license ... also if the problem is from Microsoft side 😒

    Shame on you Microsoft, really disappointed! Now I can fully understand what the motto "Don't be evil" refers to 😓

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-09-07T15:35:14+00:00

    Having the same issue. Was considering contacting Microsoft, but spending 90minutes with customer support, no thank you.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments