Is KB5026372 causing an issue with VPN connections?

Anonymous
2023-05-19T12:42:04+00:00

We have a number of users that have had recent updates of KB5026372 and this has seemingly stopped their VPNs from connecting (loses connection instantly as soon as VPN connected, no more internet access), we use L2TP/IPsec with pre shared key. We have troubleshooted this with the network team, but nothing has changed and they are confident its not an issue caused by us. I have uninstalled KB5026372 on my machine, which had the issue also and then VPN works. Issue we have here is that our updates are handled automatically and it will pull down the updates again and install. Only solution is to pause updates for a set period of time in the hope that this gets resolved in a future update.

Has anyone else reported these issues? I have seen a few articles online regarding this and slowness of some VPNs after the update (which i had before it eventually just stopped working), but no solution other than uninstall.

Windows for home | Windows 11 | Windows update

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Anonymous
2023-05-19T13:20:43+00:00

Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

I’m sorry that you are experiencing this issue. Yes, many users have been reports of VPN connection issues after installing KB5026372. The update is causing problems with VPN connections, especially L2TP/IPSec VPNs.

If your updates are handled automatically, and it will pull down the updates again and install, you can pause updates for a set period in the hope that this gets resolved in a future update.

Go to Settings > Update & Security > Windows Update to pause Windows Update. You can click Pause updates for seven days to block updates for a week; extending this time by clicking again later is possible.

Review the below article.

https://www.windowslatest.com/2023/05/13/window...

If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.

Best,

Mostafa

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  1. Anonymous
    2023-06-15T18:41:03+00:00

    Same here, this is the only official acknowledgement of the issue I've seen, with the exception of reputable online microsoft reviewers that have posted that "microsoft acknowledged there is a problem and will push out a fix in the comming weeks"

    it's been over a month,, still no official post, comment, or even status update on when we should expect a fix to this major issue.

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  2. Anonymous
    2023-07-06T20:03:26+00:00

    I apologize if I'm beating a dead horse here but I believe the steps are important...

    1.) Set "Routing and Remote Access" Startup type to "Automatic Delayed Start" And Click "APPLY"

    2.) START the Service

    3.) Reboot

    4.) Logon and Wait 1 minute before clicking on anything.

    5.) Check to see if the "Routing and Remote Access" Service has indeed started on its own.

     \* If so, Connect to VPN, wait 30 seconds, confirm full functionality

 \*\* If not, Repeat Steps 1-4 (Precisely) and try again

    Best of Luck - These steps worked for me numerous times from numerous remote locations and devices.

    Thanks everyone,

    Andy Craig

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  3. Anonymous
    2023-06-14T16:34:37+00:00

    this is getting ridiculous to be quite honest. this has been broken for a month. Businesses USE vpn.

    Is microsoft going to let us know if this is being worked on, and an expected ETA?

    this is really causing network admins issues!!!

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  4. Anonymous
    2023-06-13T20:38:38+00:00

    Has this been officially fixed yet?

    If not, will there be any sort of announcement or notification of when it has been fixed? Or where can I go to monitor this specific issue?

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