Mouse click randomly stops working in windows 11

Anonymous

I have an issue, its on my Dell precision 3561, windows 11.

The click function stops working randomly but in a weird way... Im still able to click on text boxes (in teams for example) but I cannot click to change applications, close a window, click and drag etc. The fix to get my mouse to work again is to use CTRL + ALT + DEL which somehow resets the function. Then I am able to use my mouse again normally for a few minutes before it might stop again.

Some days this happens frequently, every few minutes, sometimes the computer will go a few weeks without having the issue. I have tried using a plug in mouse and the same issue persists. ie, I do not believe this is an issue with the mouse itself. It feels more like windows explorer itself needs to be reset?

Its incredibly frustrating when its happening frequently and I'm very keen to find a fix! Is anyone else having the same issue?

Cheers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Lester Bernard Reyes 84,815 Independent Advisor

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this issue happens due to the miscalibration of system files, in addition, are there any changes before the issue starts? like have you downloaded or installed any apps, that you think may trigger the issue? while waiting for your response, kindly follow the steps below:

Method 1. Clear cache of File Explorer

-Open Run Command ( Press Windows key + R)

-Copy, paste, and enter the file path below:

%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations

Delete everything inside the AutomaticDestinations folder

-Restart PC and check

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

In the search box on the taskbar, type msconfig and select System Configuration from the results.
On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
On the Startup tab of System Configuration, select Open Task Manager.
Under Startup in Task Manager, for each startup item, select the item and then select Disable.
Close Task Manager.
On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Note: If the issue persists, try to change the mouse just to check, if the issue persists, we may need to roll back mouse driver and or run system repair.

Let me know how it goes and I hope that helps.

Bernard

0 comments

92 additional answers

Anonymous

2024-10-10T01:17:15+00:00

When is Microsoft going to address this issue? have been happening for over 2 years and there's no fix. no, your ctrl + alt + del it's not a fix, neither Windows Key + L. or a fresh install or a clean boot. NONE are fixes. they're temporary solutions (if you can call having to do a cltr + alt + del EACH MINUTE a temporary solution)

This issue makes your whole OS a brick. it's unusable, not having the ability to click anything anywhere on your OS it's like going anywhere with a car that doesn't have a motor. Microsoft doesn't seem to care about any of its customers since all the replies are from volunteers who gladly seem to help (to some people, none of their fixes helped me). There's no official statement. there's no bug number, no case not anything. just an OS that nobody needed and somehow, it's still the standard.

Such a shameful company.
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments
Anonymous

2024-10-01T00:29:39+00:00

I followed this advice and it helped fixed the lag wireless issue. Initially, i thought it didn't help me fix the problem since my right click was not working. i just replaced the right switch and my mouse seems to be working now.

Edit: Sorry. It was not uninstalling the mouse driver that solved it. It was actually uninstalling the usb controllers that helped to solve the mouse wireless lag issue. i uninstalled the usb controllers one by one until the mouse was not working. Then i restarted the laptop. it worked fine for me after that.
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-30T17:26:40+00:00

I checked and I don't have two conflicting drivers. And the problem happens with my mouse and with the trackpad anyway.

Turning off snap windows seems to have worked, but it's a bummer because I like the window snap feature.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-09-30T00:22:38+00:00

I have solved this a while back. The issue is that there are two drivers installed in different folders. I am unable to remember what it was called but you should see one of it from the add/remove programs. pick the one you suspect is related to the mouse, it does not relate to the brand of your mouse. The other would be the later version of the same driver but is in a different folder, i cant remember where, maybe system 32. These two drivers clash and the mouse gets confused and malfunctions. If you find it please tell us the name.
I had fixed the issue by uninstalling/deleting one of them. This worked on 3 of 3 machines for me. I hope this helps you too.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments