Mouse click randomly stops working in windows 11

Anonymous

I have an issue, its on my Dell precision 3561, windows 11.

The click function stops working randomly but in a weird way... Im still able to click on text boxes (in teams for example) but I cannot click to change applications, close a window, click and drag etc. The fix to get my mouse to work again is to use CTRL + ALT + DEL which somehow resets the function. Then I am able to use my mouse again normally for a few minutes before it might stop again.

Some days this happens frequently, every few minutes, sometimes the computer will go a few weeks without having the issue. I have tried using a plug in mouse and the same issue persists. ie, I do not believe this is an issue with the mouse itself. It feels more like windows explorer itself needs to be reset?

Its incredibly frustrating when its happening frequently and I'm very keen to find a fix! Is anyone else having the same issue?

Cheers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Lester Bernard Reyes 84,820 Independent Advisor

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this issue happens due to the miscalibration of system files, in addition, are there any changes before the issue starts? like have you downloaded or installed any apps, that you think may trigger the issue? while waiting for your response, kindly follow the steps below:

Method 1. Clear cache of File Explorer

-Open Run Command ( Press Windows key + R)

-Copy, paste, and enter the file path below:

%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations

Delete everything inside the AutomaticDestinations folder

-Restart PC and check

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

In the search box on the taskbar, type msconfig and select System Configuration from the results.
On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
On the Startup tab of System Configuration, select Open Task Manager.
Under Startup in Task Manager, for each startup item, select the item and then select Disable.
Close Task Manager.
On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Note: If the issue persists, try to change the mouse just to check, if the issue persists, we may need to roll back mouse driver and or run system repair.

Let me know how it goes and I hope that helps.

Bernard

0 comments

92 additional answers

Anonymous

2024-09-30T17:26:40+00:00

I checked and I don't have two conflicting drivers. And the problem happens with my mouse and with the trackpad anyway.

Turning off snap windows seems to have worked, but it's a bummer because I like the window snap feature.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-09-28T15:14:30+00:00

Interesting to learn how to turn off this annoying snap function.

Moving windows sometimes snaps them, unwanted.

But for the windows that do not respond to mouse clicks anymore, this was no help. It's still there.

Resizing the window, from full screen to smaller/variable and back to full screen, resets the mouse click function for that window.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-09-09T01:51:06+00:00

It's not only Razer. My ROG Keris is also not working. This mouse was working smooth as butter and the next it's not clicking. It's been happening for almost 3 weeks. Microsoft can't even fix plug and play troubleshooting for a mouse? It's laughable. Wonder how much their salary is.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-08-14T13:35:23+00:00

I just started experiencing the left mouse click problem last night for the first time. I'll document my experience here in case it may help someone else. I don't know if what I found is the root problem, but I'm hoping it helps point to a possible source of the problem.

I purchased a new HP Victus gaming desktop a month ago. I set it up and used a Logitech M720 wireless mouse that I've owned for a few years. Everything worked properly until last night. I had been using the computer on a Wednesday, then went away for a long weekend and left the computer on and when I came back on the next Tuesday, the mouse problem started up. I had done no updates of any kind.

I started troubleshooting and determined that if I disconnected that mouse and rebooted, any other mouse that I connected to the computer worked fine, As soon as I reconnected the M720, either via bluetooth or via the USB dongle, the problem started and persisted regardless of which mouse I used. Note that I tried both corded and wireless, generic and Logitech. Only the one M720 mouse triggered the problem. I uninstalled all Logitech software and uninstalled all reference to any of the mice I used, rebooted and as long as I didn't connect that M720 mouse, everything worked fine.

At this point I remembered that I had purchased a new M720 mouse a year or two ago, but had never even opened the package. I decided to try that one as well and when I hooked the new one up to the computer it worked fine. At this point I don't have any of the Logitech Options software installed and I'm not going to do that in hopes that the new M720 mouse will continue working.

So what have I learned? Nothing certain, but my working theory is that the Logitech Options software may have updated the firmware in my old M720 mouse and it's that firmware that somehow triggers the problem with the operating system. I have no idea how valid that argument is or if it's even possible, but that's the only thing I can think of.

As of this writing I haven't used the new M720 for very long, so the problem may begin to manifest itself again, but for now I'm back to having a functional computer.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments