Internet stopped working and says “You’re connected using a virtual network adapter.

Anonymous
2023-08-31T18:59:21+00:00

says “You’re connected using a virtual network adapter that we can’t test”. I’m not using a virtual network adapter though

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2023-11-12T14:55:18+00:00

    I'm having the same issue with my Lenovo Yoga Slim 7. Tried all the suggestions made and it is still not working. Has there been a solution yet?

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  2. Anonymous
    2023-11-11T21:28:09+00:00

    I am also having a problem with this situation. I am using the HP Envy x360 Convertible, however, I have tried all the suggestions I can see here, I have gotten the newest drivers, I have reset the connection, I have rebooted the PC, I have trouble shot the windows update. None of these are working and still that same virtual device that it cannot test. Are there any other suggestions please?

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  3. franco d'esaro 25,181 Reputation points Volunteer Moderator
    2023-11-11T17:58:13+00:00

    Hi nancy berry,

    Specify the exact model of your computer or type msinfo in the search box and publish the System specifications.

    Go to Device Manager, expand network adapters, post a screenshot, also attach a screenshot of the Network Connections.

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  4. Anonymous
    2023-11-04T01:28:41+00:00

    Plugging into a wired network connection with a USB to network adapter and restarting reestablished internet connectivity. Running Windows Update and installing the 2023-10 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5031455) did not resolve the issue. It appears that the wireless network adapter is gone.

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  5. Anonymous
    2023-11-04T00:57:12+00:00

    It happened tonight with my Lenovo with a Windows update. Thanks Microsoft!

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