Virtual Network Adapter

Anonymous
2023-09-05T20:16:55+00:00

My Windows 11 laptop will no longer connect to Wi-Fi. It says "You're connected using a virtual network adapter that we can't test." I have restarted my laptop and rebooted the modem, neither worked. Any help on what to do next?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. John DeV 170.2K Reputation points Independent Advisor
    2023-09-05T20:53:47+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it worked properly? Have you made any changes recently?

    If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

    Please check and try the suggested methods in the link below if it helps.

    https://support.microsoft.com/en-us/windows/fix...

    If the issue persists, what is the exact make and model of your computer?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-05T21:23:49+00:00

    Thanks for the response! My computer is a HP ENVY x360 2-in-2 Laptop 13-bf0xxx Windows 11.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. John DeV 170.2K Reputation points Independent Advisor
    2023-09-06T00:22:27+00:00

    Have you tried the suggested methods in the link in my first reply? When was the last time it worked properly? Have you made any changes recently?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-09-06T01:43:36+00:00

    It worked around 8:30 am this morning.

    I have tried the following solutions with no avail:

    1. Opening the Device Manager, disabling and enabling the Network Adapters.
    2. Opening the Settings, System, Troubleshoot, , Other troubleshooters, Network and Internet > RUN.
    3. Disconnecting the Modem/Router and restarting it. Restarting my laptop.

    The only change is that I have added a USB-C HDMI Adapter to connect my monitor and laptop.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. John DeV 170.2K Reputation points Independent Advisor
    2023-09-06T01:49:37+00:00

    Please try the additional methods below.

    1. Shutdown your computer

    Unplug the power cable from the laptop for 30 minutes, then plug it in again and turn on.

    1. Please try to turn off Fast startup

    Press Start then search Control panel

    Under View by > select Small icons

    Select Power Options

    On the left side, Click "Choose what power buttons do"

    Click "Change settings that are currently unavailable"

    Under Shutdown settings > Turn off fast startup

    Power off the system then pull the power cable from the laptop, wait for 15 minutes.

    Power back on

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments