Virtual Network Adapter

Anonymous
2023-09-05T20:16:55+00:00

My Windows 11 laptop will no longer connect to Wi-Fi. It says "You're connected using a virtual network adapter that we can't test." I have restarted my laptop and rebooted the modem, neither worked. Any help on what to do next?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-12T21:48:22+00:00

    I was having the exact problem and this worked perfect. My husband and I tried for hours yesterday and this worked in less than 5 minutes. I did not have to reset to factory settings. Thanks so much!

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  2. Anonymous
    2024-02-03T03:07:44+00:00

    I solved it:

    Go to Device Manager, find the defective network driver.

    Write down its name, then uninstall it.

    Download the driver on another computer from Intel's website, and copy the file to a USB device.

    Now plug the USB device to the defective computer, click that file - and install it.

    Ta-da!

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  3. Anonymous
    2024-01-31T14:01:29+00:00

    I did this and it does not say that any of the adapters are not working properly, all of them say that that are working properly

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  4. Anonymous
    2024-01-30T07:02:43+00:00

    Hi there,

    I have followed your instructions but all my network adapters seem to be working properly and so I don’t know what to do now? What network adapters should be showing under the drop down?

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    1 person found this answer helpful.
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  5. Anonymous
    2024-01-18T18:06:56+00:00

    My laptop is Windows 11 Pro

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