Windows 11 Ms-contact-support://setting/SettingPage/TroubleshootBITS

Reported
Anonymous
2023-08-11T03:59:31+00:00

Windows 11 Ms-contact-support://setting/SettingPage/TroubleshootBITS

Device             Lenovo Yoga C930-131KB

Processor        Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz   1.99 GHz

Installed RAM 16.0 GB (15.8 GB usable)

System type    64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Storage Samsung: MZVLB1T0HAR-000L2  284.44GB/ 953.87GB used

Physical memory DDR4:  5.12GB/15.84 used

OS Name:                   Microsoft Windows 11 Home

OS Version:                10.0.22621 N/A Build 22621

After my computer did following updates: 2023-07 cumulative update.net frame work 3.5 and 4.8.1 for windows 11 (KB50228851) and 2023-07 cumulative update windows 11 22H2 for x64 systems (KB5028185) on 7/11/23 I began having intermittent issues with wifi connecting slowly and Outlook (office 2021) abruptly shutting down. Then about 2 weeks ago started getting intermittent BSOD.  I tried all the basic troubleshooting via CMD line: 1. SFC 2. CHKDSK 3 DISM, I looked for updates, went through all the drivers, tried the troubleshooter, then after one of the BSOD episodes the computer attempted to do a start up repair and was unable to do so and told me to try another trouble shooting method, I ran through the same commands above no corruption found. Then decided to do a system restore to 7/2/23. When that completed I got a message stating the system restored; however, the sys tray did not load, I could move the move but could not do anything, control alt delete did not work, I waited a while and did a hard shutdown. When the computer came back on line I was able to use it, but some of the functionality was gone. I first looked for updates, but there were none, and my update history basically looked unchanged (showing multiple Microsoft AFTER 7/2/23 even before I ran update check, also the Logitech - HIDClass - 1.10.80.0 driver which was updated 7/24/23 was still in the windows update history) so I am uncertain what the system restored.

I re-ran basic troubleshooting via CMD line: 1. SFC 2. CHKDSK 3 DISM again no corruption.

Now when I try to run system troubleshooter I get and Error message “ this file does not have an app associated with it for performing this action. Ms-contact-support://setting/SettingPage/TroubleshootBITS”.  Also in troubleshooter ”get help” “quick assistance from friend””give feed back” links do not work,  the power options the only option is balances and some of the selections are missing when you go under advanced options, also when you look at the network drivers in device manage under properties its missing power management (it its there for Bluetooth but not the other drivers). Therefore I think my driver and/or app package got corrupted when I restored to a prior version. My Bios is update and the one on the Lenovo site is 3 years old and states its for window 10 sysems, and some people on the Lenovo support site who have my laptop which came with windows 10  said they had issues reinstalling this BIOS after their computer was upgraded to Windows 11, and also had problems doing a fresh install either using Lenovo or windows bootable USB. Also when I tried to reste the computer my computer was unable to do so from the “cloud” or local profile. So what do I do now?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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101 answers

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  1. Anonymous
    2024-05-30T18:37:05+00:00

    sound problem

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  2. Anonymous
    2024-05-29T13:09:31+00:00

    My windows audio output device is not working.

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  3. Anonymous
    2024-05-28T11:11:41+00:00

    checked windows update error

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  4. Anonymous
    2024-05-25T21:17:30+00:00

    I assume that there are three possible contributors; Microsoft, Lenovo, and Logitech. I have spent hours on this problem and numerous chats and phone calls with all three companies. We have come up with the likely problems.

    1. Microsoft - I know there are changes in Windows 11 Home that affect communications. While my only problems so far are with Bluetooth. For some reason or another, Bluetooth will not "turn on" so that I cannot pair with ANY Bluetooth devices. I have tried several mouses (mice), two or three keyboards of various manufactures and a couple random other type of Bluetooth devices. I will report that none of them work..

    I have no solution, however, I have seen comments on the internet that updating to Windows 11 Pro might solve that problem. Since I was doing the free update to Windows 10, that was not an option. So far I have not found the minimum cost for this upgrade. I have inquired Microsoft Sales, but as yet have not yet received an answer.

    1. Lenovo - I have talked to Lenovo tech support several times. Their drivers were written for Windows 10 and still list it as driver for Windows 10. They had no advice beyond that.
    2. Logitech - They have been very helpful as well. However, since their device works with all of my computers (several brands) and they have not had complaints, they could not recommend anything.

    Thank you for your interest in solving this problem,

    Harley Burton

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