Logon intermittently bypasses Windows Hello Fingerprint

Anonymous
2023-08-19T22:17:42+00:00

Hello,i

I have an issue with Windows Hello on my 2 week old LG Gram laptop running Windows 11 that I have yet to find anyone else having, and thus I've been unable to find a 'fix' that works.

After I set up Windows Hello Fingerprint, when setting up the new laptop, it worked perfect for the first couple of days. Then for some unknown reason, it decided to bypass the Windows Hello Fingerprint.

In the past two weeks, at each new logon sometimes it works perfect, and sometimes it bypasses the Fingerprint and says I need to put in the PIN instead. But the real issue I'm having is that sometimes it COMPLETELY bypasses Windows Hello altogether and goes straight to the Windows Desktop...no fingerprint, no PIN, just a straight logon.

I have tried every solution given for those that have had their Windows Hello stop working. None of those solutions work. Mainly because my Windows Hello does work. Just not all the time. It can work perfect for several logons, then suddenly not at all. Shut down, start back up (even Restart) and it can work fine again. For a few more logons, that is, until it decides to bypass Windows Hello again and go straight to the desktop.

What I'm hoping is that someone will read this that had the same intermittent problem with Windows Hello bypassing biometrics or PIN and going straight to the desktop and tell me what they did to fix it. Again all the fixes for those where it no longer works completely (driver, Microsoft Account, Remove Windows Hello and add back, etc, etc, etc) aren't a solution in this case of Windows Hello that works intermittently.

My sanity is almost blown with this issue...I hope someone can save me. Thank you in advance.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-05-14T00:33:26+00:00

    You are right, there should be some documentation about this! Almost sent my new LG Gram back to Amazon over this!

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  2. Anonymous
    2024-05-13T23:37:33+00:00

    Thank you, Wallyg8r. Interesting that there's no documentation in the box about this - i.e., 'NOTE - The fingerprint read upon pressing the power button to power on the laptop will also be used to log in to the laptop. Keep this in mind when selecting a finger to use for Windows login. If it is the same finger used for powering on the laptop, this may cause the laptop to automatically login to Windows."

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  3. Anonymous
    2024-05-13T23:12:43+00:00

    Spoke to LG today. I was told that bios is reading fingerprint when pressing power on. That is why the laptop is booting straight into windows.

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  4. Anonymous
    2024-04-02T21:38:36+00:00

    AWESOME! I’m making a note of your solution and implementing it, Jan~SL., so I don’t power up my laptop one day and walk away, forgetting anyone nearby will have access to my data.

    “DO NOT register any finger that you will use to actually Power On the laptop. Yes, it's that simple.”

    Update - yup, I just removed my right index fingerprint from the Windows Hello login and added a different finger, as the power button's location on the LG Gram would most likely result in a natural tendency to use the right index finger to power the laptop on. I, and I'm sure many others, certainly don't want a power-on button press to be automatically construed as a desire to also automatically sign-in to the laptop. Imagine being in a place where you aren't necessarily alone, such as in an office, powering on your laptop and then walking away for a moment (going to get a cup of coffee) and coming back to find your latest work sitting in full display on the screen.

    Jan-SL - I'm so glad you asked this question because it was bugging me as well. And I wasn't sure if it was an LG Gram issue, Goodix driver issue or Windows issue.

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  5. Anonymous
    2024-04-02T21:21:21+00:00

    Teamwork!

    Give MicroSuck the finger!

    LOL

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