Logon intermittently bypasses Windows Hello Fingerprint

Anonymous
2023-08-19T22:17:42+00:00

Hello,i

I have an issue with Windows Hello on my 2 week old LG Gram laptop running Windows 11 that I have yet to find anyone else having, and thus I've been unable to find a 'fix' that works.

After I set up Windows Hello Fingerprint, when setting up the new laptop, it worked perfect for the first couple of days. Then for some unknown reason, it decided to bypass the Windows Hello Fingerprint.

In the past two weeks, at each new logon sometimes it works perfect, and sometimes it bypasses the Fingerprint and says I need to put in the PIN instead. But the real issue I'm having is that sometimes it COMPLETELY bypasses Windows Hello altogether and goes straight to the Windows Desktop...no fingerprint, no PIN, just a straight logon.

I have tried every solution given for those that have had their Windows Hello stop working. None of those solutions work. Mainly because my Windows Hello does work. Just not all the time. It can work perfect for several logons, then suddenly not at all. Shut down, start back up (even Restart) and it can work fine again. For a few more logons, that is, until it decides to bypass Windows Hello again and go straight to the desktop.

What I'm hoping is that someone will read this that had the same intermittent problem with Windows Hello bypassing biometrics or PIN and going straight to the desktop and tell me what they did to fix it. Again all the fixes for those where it no longer works completely (driver, Microsoft Account, Remove Windows Hello and add back, etc, etc, etc) aren't a solution in this case of Windows Hello that works intermittently.

My sanity is almost blown with this issue...I hope someone can save me. Thank you in advance.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-08-20T08:30:23+00:00

    Hello Jan,

    Good to see you in Microsoft Community.

    Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.

    Then you may follow the steps below:

    1. Disable and re-enable the fingerprint scanner

    1. Select the search box on the taskbar and type Device Manager and select it in the search results.
    2. In Device Manager, expand Biometric devices, right-click your fingerprint scanner, and select Disable device.
    3. Right-click the scanner again and select Enable device.

    2. Check power management settings

    1. In Device Manager, expand Biometric devices, right-click your fingerprint scanner, and select Properties.
    2. Select the Power Management tab, and uncheck the box, Allow the computer to turn off this device to save power.
    3. Then in Device Manager, expand Universal Serial Bus controllers, right-click USB Root Hub and select Properties.
    4. Select the Power Management tab, and uncheck the box, Allow the computer to turn off this device to save power.

    3. Restart services

    1. Select the search box on the taskbar and type Services and select Services in the search results.
    2. Locate and right-click Credential Manager within the list of services and select Restart.
    3. Then locate and right-click Windows Biometric Service within the list of services and select Restart.

    4. Reset Windows Hello

    • This will completely reset all Windows Hello configurations, before making sure your account password login is normal. Please run Command Prompt as an administrator ("Win" logo key + "Q", enter "cmd", select "Run as administrator"), and enter the following commands one by one. 
        net stop WbioSrvc

  cd C:\Windows\System32\WinBioDatabase

  ren *.DAT *.DAT.BAK

  net start WbioSrvc

    Additionally, please check if there is any available optional driver update in Windows Settings. Win + I to open Windows Settings > Windows Update > Advanced Options > View optional updates > driver updates (if there is available).

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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