Honestly, if it was me, I would return the laptop under warranty and get a free replacement, you should not be having these problems on a new device.
WIndows 11 Driver Security Question
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Anonymous
I’m usually a Mac user normally but have just bought a new Windows 11 Laptop for work and having a couple of teething issues.
I have an external CD drive that I’ve used with my Mac for ages, but it is compatible for both Windows and Mac. When I plug the drive into the Windows Laptop I get a pop up saying that the driver can’t be installed due to Microsoft Security, and on following the help it says that I need to turn off memory integrity in the core isolation section of security. If I do this the drive works.
The problem with this is that I don’t want the memory integrity off all the time and it’s a pain having to turn it off and on every time I use the CD drive, especially as it requires a restart. Is there a workaround anyone knows of? Can you set specific items to bypass the security settings?
The driver in question is GEARAspiWDM.sys, and a quick google tells me this is a driver that allows CD recording capabilities to iTunes.
I’ve looked at other CD drives and they’re all compatible with Mac and Windows so I’m guessing if I bought a new drive I’d run into the same issues?
Any help would be appreciated.
Windows for home | Windows 11 | Devices and drivers
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Anonymous
2023-08-04T14:50:00+00:00 Honestly, if it was me, I would return the laptop under warranty and get a free replacement, you should not be having these problems on a new device.
Thanks, I think I will however I won't be able to do that for a few days. In the meantime when trying to do a fresh install I get stuck on this page, any idea how I can find/install a drive(r) please?
Also, how do I wipe the machine of all my personal/login details before returning it please?
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DaveM121 933.1K Reputation points Independent Advisor2023-08-04T14:53:41+00:00 That problem usually means you need to download the Intel RST drivers from the support page for your laptop, then extract them out and put the drivers on the USB installation drive
When you download Intel RST, follow the steps that Intel provide on this link:
https://www.intel.com/content/www/us/en/support...
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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Anonymous
2023-08-04T15:15:52+00:00 That problem usually means you need to download the Intel RST drivers from the support page for your laptop, then extract them out and put the drivers on the USB installation drive
When you download Intel RST, follow the steps that Intel provide on this link:
https://www.intel.com/content/www/us/en/support...
________________________________________________________
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it..
Thanks, it's still not finding the driver despite following the steps to a T.
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DaveM121 933.1K Reputation points Independent Advisor
2023-08-04T15:18:03+00:00 I think your best option is to return that device and get a replacement, you should not have to go through this with a new device.