How to unlock a device i locked

Anonymous
2023-08-21T20:01:07+00:00

* * Mod note: Brought here by a search? See the possible solution by ArthurNOL on page 4 of this thread. It helped a few people.

I locked a device when the person i gave the device didn’t return it the day they mentioned they would return, they returned my device just now and i cannot find any unlock option in my phone in the Microsoft site (which i used to lock the device using this Microsoft account). The message shown in my laptop after entering my PIN is as follows: “An administrator has restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first”. My device (the laptop which is locked) is connected to the internet and i have signed into my Microsoft account using my phone., But this message is still shown after countless time’s restarting my laptop.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-04T21:28:47+00:00

    How did you reset your laptop? Was it a factory reset where you loose everything that is not backed up?

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  2. Anonymous
    2023-10-04T21:36:40+00:00

    yes, lost everything

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  3. Anonymous
    2023-10-05T19:04:49+00:00

    I have the same problem. I really don't want to reset my laptop.

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    9 people found this answer helpful.
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  4. Anonymous
    2023-10-07T07:05:37+00:00

    unlocking option is not showing

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    5 people found this answer helpful.
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  5. Anonymous
    2023-10-20T11:14:13+00:00

    There is no unlock button - I have used another computer obviously because I can't get into the one I locked, also used my my phone! I originally locked it on the computer I was on.... I DO NOT want to reset my computer to factory reset. There has to be a way for you guys to fix this - it is in your system.

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    8 people found this answer helpful.
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