How to unlock a device i locked

Anonymous
2023-08-21T20:01:07+00:00

* * Mod note: Brought here by a search? See the possible solution by ArthurNOL on page 4 of this thread. It helped a few people.

I locked a device when the person i gave the device didn’t return it the day they mentioned they would return, they returned my device just now and i cannot find any unlock option in my phone in the Microsoft site (which i used to lock the device using this Microsoft account). The message shown in my laptop after entering my PIN is as follows: “An administrator has restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first”. My device (the laptop which is locked) is connected to the internet and i have signed into my Microsoft account using my phone., But this message is still shown after countless time’s restarting my laptop.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-07T13:17:45+00:00

    There is no unlock option

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  2. Anonymous
    2023-09-11T14:37:21+00:00

    Hello again,

    Please use another Desktop device such as a laptop or use your mobile browser in desktop mode to access the website and please provide a picture of what you see. There should be an option, but I should be able to see what you are seeing to provide better information.

    Cristiana

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  3. Anonymous
    2023-09-11T15:21:19+00:00

    I reformatted the device

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  4. Anonymous
    2023-09-12T14:16:33+00:00

    My next suggestion would have been performing a clean install.

    Thank you for sharing what helped you!

    Cristiana

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  5. Anonymous
    2023-09-28T15:27:25+00:00

    There is no "devices" tab. Am on Windows 11 PC.

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