How to unlock a device i locked

Anonymous
2023-08-21T20:01:07+00:00

* * Mod note: Brought here by a search? See the possible solution by ArthurNOL on page 4 of this thread. It helped a few people.

I locked a device when the person i gave the device didn’t return it the day they mentioned they would return, they returned my device just now and i cannot find any unlock option in my phone in the Microsoft site (which i used to lock the device using this Microsoft account). The message shown in my laptop after entering my PIN is as follows: “An administrator has restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first”. My device (the laptop which is locked) is connected to the internet and i have signed into my Microsoft account using my phone., But this message is still shown after countless time’s restarting my laptop.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-23T09:45:10+00:00

    Hello,

    If you locked your device using the “Find My Device” feature on the Microsoft website, you can unlock it by following these steps:

    1. Go to the [Microsoft account website] and sign in with the same Microsoft account you used to lock the device.
    2. Click on the “Devices” tab at the top of the page.
    3. Find the device you locked and click on “Show details”.
    4. Click on “Find my device” and then click on “Unlock”.

    If you’re still having trouble unlocking your device, please let me know.

    I hope this helps! Let me know if you have any further questions

    Cristiana

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  2. Anonymous
    2023-08-25T18:51:30+00:00

    This doesn't work for me, there is no "unlock" just lock. I can click on the lock and change the message.. but is still locked

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  3. Anonymous
    2023-09-01T15:27:14+00:00

    I done that but it dowsnt say unlockonly lock. But the pc still showing administration message

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  4. Anonymous
    2023-09-06T07:00:12+00:00

    What device are you using to access the website? Can you also send me a screenshot of what you see on that page?

    Cristiana

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  5. Anonymous
    2023-09-06T12:11:28+00:00

    Mobile phone. It pc that is locked. Ive now pressed the remove device thinkint it may unlock pc but it jist left me with no way sorting it.not sure how add photo

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