RESOLVED: Explorer crashing on right click

Anonymous
2023-09-04T10:51:57+00:00

Explorer.exe keeps crashing when I right click in a window or on the desktop. This seemed to start happening randomly and not after a Windows update or anything in particular.
I have tried the following:
-Disabled antivirus

-Disabled context menu's using ShellExView

-Booting into safemode
-Updating Windows
-Reinstalling the graphics driver

-sfcscan

-DISM repair
-Clear file explorer history
-Disable credential Guard in regedit
The same problem continues to happen, even in safemode.

Eventviewer displays the following when explorer crashes due to a right click:

Faulting application name: explorer.exe, version: 10.0.22621.2215, time stamp: 0xb9c28810

Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.22621.2215, time stamp: 0xaaa66d5d

Exception code: 0xc0000005

Fault offset: 0x000000000004e730

Faulting process ID: 0x0x1918

Faulting application start time: 0x0x1D9DF1AA34B61BA

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\Windows.UI.FileExplorer.dll

Report ID: 9e3a2452-7da8-457c-a92d-d1db4f58f23a

Faulting package full name: 

Faulting package-relative application ID: 


I'm stumped and don't know what else I can do. Any suggestions?

Windows 11 Home 22H2 (OS Build 22621.2215)

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-09-04T14:45:47+00:00

Hello again,

I just fixed the issue without the need to run a repair.

I used the following command to disable the new context menu.
reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

The problem is now resolved.

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  1. Anonymous
    2024-06-19T21:33:02+00:00

    To whom are you speaking.. . It sounds like you interfering in some else's post.

    MY POST.

    If you have nothing positive to add or a solution to the original problem then please leave.

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  2. Anonymous
    2024-06-19T21:27:07+00:00

    You still have the problem you just avoided the issue it seems. I need my context menu.

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  3. Anonymous
    2024-05-20T18:23:32+00:00

    Win 10 windows explorer crashes on right click in left pane.

    I right click alot. have no issues with context menu right click anywhere else except explorers left pane.

    I do not meant to disable right click using I used the following command to disable the new context menu.
    reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

    But you do not explain exactly what it does. So I am not doing it until I know.

    The following solution used to work but no longer does:

    I have win 10 and I fix the problem but the right click crash problem in left explorer pane only. But it keeps coming back ever 3-5 months.

    Open a Windows Powershell as an administrator. Make sure the blue Windows says “Administrator Windows Powershell”.

    Suggest you create a shortcut and place it on your desktop or Quicklaunch bar. You will need it from time to time as this problem does not stay fixed permanently.

    1st solution: Open Task Manager. Processes tab.  Kill explorer.exe in task manager and then restart Task manager. Test to see if problem still exists.   Probably will.

    2nd solution: SFC /Scannow, Restart. Test to see if problem still exists.   Probably will.

    3rd solution: DISM /Online /Cleanup-image /Restorehealth    50/50 chance it works. Restart

    4th Solution:

    Get-AppXPackage | % {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -verbose} 

      Test to see if problem still exists. Probably gone, temporarily.

    5th solution: Do a windows recovery which safes all your files. Microsoft.com/En-us/software-download/windows10

    System restore does not work either. It has dates but, it will not restore files.

    Need a permanent solution.

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  4. Anonymous
    2023-09-04T11:25:38+00:00

    Hi Reticzeta -

    I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    Please try to perform In-place Repair/Upgrade.

    In-Place Repair

    • In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

    To start we need to download an ISO file of Windows 11 and save it to your computer. Please follow the instruction on the link below to create an ISO file.

    https://www.microsoft.com/en-us/software-downlo...

    Note: You don't have to create a bootable drive, just download the ISO file and save it on your computer then run it.

    After the ISO is created, follow the steps below on how to perform repair install on your computer.

    Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.

    1. Unplug all external hardware except mouse, keyboard and LAN cable.
    2. Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
    3. Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
    4. Windows 11 setup will open, read the license terms then Click Accept button.
    5. Select Upgrade PC now then click Next button.
    6. Follow the steps on your screen.

    This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done, restart your computer and check if the issue is resolved.

    Don't hesitate to reach back if you need any further assistance.

    Hope this help. Have a good day.

    Thank you,

    Jerico T.

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