Can't connect to bluetooth device and troubleshooter missing files.

Reported
Anonymous
2023-08-10T21:22:16+00:00

When connecting to my Bluetooth speakers, it says: "We didn't get any response from the device, try connecting again.

When trying to troubleshoot this issue an error pops up stating: "ms-contact-support://settomgs/settingspagetroubleshootbluetooth. this file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the default app settings page."

this all happened after I upgraded from Windows 10 to Windows 11. Please help

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-05-10T02:13:10+00:00

    Other actions did not work in Adding a Microsoft Mouse via Bluetooth.

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  4. Anonymous
    2024-05-08T10:24:50+00:00

    Here's my pc info, kindly help me to fix the bluetooth driver.

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  5. Anonymous
    2024-05-08T10:22:52+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please try the following methods below.

    1. Press Windows key+R to open Run then type: services.msc
      This will open Services app
      Find Bluetooth Support service in the list
      Right click it then select Restart
      Right click it again then select Properties
      Click General Tab, in the Startup Type option, choose Automatic in the drop down list.
      Click Apply and OK.
      Restart your computer.
    2. Open Device Manager
      Click View > Show hidden devices
      Expand Bluetooth
      Right click the Bluetooth driver
      Select Uninstall
      Restart your computer

    If the issue still persists, what is the exact make and model of your computer?
    Press Windows key+R to open Run then type: msinfo32
    Press Enter
    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV
    Independent Advisor

    Still, I'm unable to find bluetooth driver.

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