Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-22T02:57:15+00:00

    Thank you all for your many solutions, unfortunately none of them worked for me, I tried with 2 existing accounts and created 2 new ones, and nothing worked.

    Is Microsoft even reading this?

    ALL my work data is on that locked disc and I am at a full stop with work at the moment, this is insane.

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  2. Anonymous
    2023-11-16T18:31:52+00:00

    When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

    "Sorry, something went wrong.

    We're not sure what happened but refreshing the page may help, or try again in a little while.

    TraceId: lBgh0JGs40W+tj6N.30.98"

    Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

    This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

    Any reply from people trying if that link works for them is appreciated.

    This has been happening to me also. I have been unable to get into my account for 4 days.

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  3. Anonymous
    2023-11-21T12:48:01+00:00

    have the same issue right now and logging in to your original account that contains the bitlocker key again says try again in a little while

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  4. Anonymous
    2023-11-24T11:34:40+00:00

    Me too.

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  5. Anonymous
    2023-11-26T10:15:29+00:00

    Changing accounts didn't work for me, at the end I clicked change password while trying to access the account and after changing the password, the number appeared in my account.

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