Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-17T03:32:30+00:00

    I logged into two other Microsoft Accounts without the Bitlocker key and then switched back to the Microsoft Account that was previously showing the same error as the OP, and then the error disappeared and the keys appeared.

    But when I tried the above again, the same error occurred, fortunately, I took a screen shot in time.

    Logging into another account and then logging back in also worked for me.

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  2. Anonymous
    2023-09-17T04:08:38+00:00

    I logged in to other accounts on the Bitlocker page. The page was displayed normally, and then I switched to the problematic account. I also successfully saw the secret key. I just successfully unlocked it and entered my account. Windows 11

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  3. Anonymous
    2023-09-17T04:42:56+00:00

    I logged in to other accounts on the Bitlocker page. The page was displayed normally, and then I switched to the problematic account. I also successfully saw the secret key. I just successfully unlocked it and entered my account. Windows 11

    Is there any solution for someone without an alt-account?

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  4. Anonymous
    2023-09-17T04:56:03+00:00

    I didn’t have an alt account, just created one to resolve the issue

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  5. Anonymous
    2023-09-17T05:47:46+00:00

    Not working for me. I used 2 other accounts and even created a new one.

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